Senior Business Development & Technical Support Engineer for Technical Training Systems

Adler & Pfau India Private Limited is the Indian subsidiary of Germany-based Adler & Pfau GmbH. We develop educational programmes, technologies and infrastructure for international skills development and responsible global workforce mobility.
Together with educational institutions, industrial partners and technology providers, we are building modern technical training solutions in India in the following areas:
VR-based welding training
Solar and photovoltaic technology
Driving simulators for cars and commercial vehicles
Heat-pump service-technician training
Air-conditioning, refrigeration and HVAC training
Digital and blended technical education
We are looking for an experienced and entrepreneurial professional to develop these business areas and establish sustainable customer and partner networks across India.
Role Description
As Senior Business Development & Technical Support Engineer, you will develop the Indian market for Adler & Pfau’s technical training systems.
You will identify business opportunities, acquire customers, establish strategic partnerships and coordinate product demonstrations, pilot projects, installations and training activities.
Your target groups will include:
Industrial and vocational training institutes
Engineering colleges, universities and polytechnics
Welding and renewable-energy training centres
Driving schools, fleet operators and driver-training centres
HVAC and refrigeration training institutes
Industrial companies and equipment manufacturers
Governmental and private skills-development organisations
Trade associations and certification bodies
You will act as the central interface between customers in India, Adler & Pfau and international technology providers. During the market-entry phase, you will also coordinate first-level technical support.
The position combines business development, technical sales, partner management, project coordination and customer support.
Technical Training Areas
VR Welding Training
Training systems combining VR simulation, theoretical education, practical welding instruction, instructor development and competency assessment.
Solar and Photovoltaic Training
Training covering PV fundamentals, planning, installation, commissioning, electrical safety, maintenance, troubleshooting, energy storage and EV charging.
Driving Simulators
Simulator-based concepts for passenger cars and commercial vehicles, including defensive driving, hazard perception, economical driving, fleet safety and professional-driver qualification.
Heat-Pump Training
Service-technician training covering installation, electrical and hydraulic connections, commissioning, configuration, maintenance and fault diagnosis.
Air-Conditioning and HVAC Training
Training covering installation, commissioning, refrigerant handling, maintenance, troubleshooting and energy-efficient operation.
Expertise in every technical field is not required. However, you should have a strong technical foundation, experience in at least one relevant sector and the ability to understand new technologies quickly.
Key ResponsibilitiesBusiness Development and Sales
Develop the Indian market for Adler & Pfau’s training systems
Identify target markets, customers and regional opportunities
Acquire customers and establish relationships with decision-makers
Present solutions to institutes, universities, companies and public organisations
Lead online and on-site presentations, demonstrations and workshops
Analyse customer requirements and develop suitable solutions
Prepare proposals, quotations and sales presentations
Manage opportunities and customer information in the CRM system
Coordinate the sales process through to contract conclusion
Support pricing, positioning and go-to-market strategies
Conduct market and competitor analysis
Represent Adler & Pfau India at trade fairs and industry events
Partner and Network Development
Identify educational, industrial, sales and technology partners
Establish relationships with universities, training institutes, manufacturers and public-sector organisations
Develop regional sales, service and implementation networks
Support cooperation agreements, pilot centres and demonstration facilities
Build training concepts combining simulation, digital learning, theory and practical instruction
Coordinate activities between Indian partners and international technology providers
Collect market feedback and adapt solutions to Indian requirements
Identify public projects and potential funding opportunities
Technical Implementation and Support
Coordinate demonstrations, pilots, installations and commissioning
Serve as the initial contact for technical and operational questions
Support customers with hardware, software, connectivity and configuration issues
Organise introductory training for instructors, administrators and users
Coordinate remote and on-site troubleshooting
Document technical problems and escalate complex cases
Maintain installation and customer-specific documentation
Coordinate maintenance, updates and operational reviews
Monitor customer satisfaction and identify additional business opportunities
Training Concepts and LMS
Support the development of technical curricula and training concepts
Coordinate learning pathways with technical experts and training partners
Combine simulation, classroom instruction, e-learning and practical exercises
Support trainer and instructor qualification programmes
Coordinate the implementation and maintenance of courses in a learning management system
Ensure that training content, assessments and technical documentation are properly maintained
Use customer and learner feedback to improve training programmes
Business-Area Development
Prepare business plans and implementation roadmaps
Define priorities, milestones and commercial objectives
Establish repeatable sales, installation and support processes
Coordinate external specialists and project partners
Support the recruitment and development of future team members
Report regularly on sales opportunities, partnerships and projects
Contribute to the expansion of Adler & Pfau India’s training portfolio
Qualifications
You hold a bachelor’s or master’s degree, diploma or comparable qualification in a relevant field, such as:
Mechanical, Manufacturing or Production Engineering
Welding Engineering or Welding Technology
Mechatronics
Electrical or Electronics Engineering
Energy or Renewable Energy Engineering
Automotive Engineering
HVAC, Refrigeration or Building Services Engineering
Computer Science or Information Technology
Business Administration with a strong technical background
Professional Experience
Several years of experience in business development, technical sales, product management, technical training, customer support or project management
Proven ability to develop customers, markets or partner networks
Experience managing customer relationships from first contact through implementation
Experience in manufacturing, welding, renewable energy, automotive technology, HVAC, simulation, industrial equipment or vocational training
Experience with educational institutions, industrial customers or public organisations is beneficial
Knowledge of the Indian market and an existing professional network are strong advantages
Skills
Strong technical and commercial understanding
Ability to translate customer requirements into suitable solutions
Confidence with software, technical hardware and digital platforms
Understanding of installation, commissioning and troubleshooting processes
Strong presentation, negotiation and relationship-management skills
Ability to communicate with technical and non-technical audiences

Work arrangement
No