Field Service Technician

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Manager Field Engineering
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In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.
The work model for the role is: Hybrid out of Danbury, CT with 50-60% travel required. #LI-Hybrid
Your role and responsibilities:
Install, commission, troubleshoot, maintain, and repair Force Measurement products and systems at customer sites, ensuring safe, reliable, and efficient operation.
Diagnose technical issues, analyze equipment performance, and implement corrective actions to resolve problems and improve system reliability and customer satisfaction.
Support field projects by performing equipment testing, start-up activities, modifications, inspections, preventive maintenance, and detailed documentation of service activities.
Collaborate with customers, contractors, vendors, and internal engineering teams to provide technical expertise, recommend solutions, and ensure compliance with project requirements and contractual commitments.
Utilize engineering software and tools to collect operational data, perform calculations, evaluate system performance, and prepare service reports and maintenance records.
Travel extensively (approximately 50-60%) to domestic and international customer locations, providing on-site support on planned and emergency service assignments, including occasional weekends and holidays.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
HS Diploma/GED and 5 years of professional work experience; Associates Degree and 3 years of professional work experience; OR Bachelors Degree and one year of professional work experience
Experience with Force Measurement Products or Field Service Engineering experience is preferred
Must be able to read and interpret mechanical drawings and electrical schematics and be electro-mechanically inclined
Good verbal and written communication skills in english and knowledge of MS Word and Excel suite products is required
Ability and willingness to travel domestically and internationally (at times) up to 60% of the time.
Candidates must already have work authorization that would permit them to work for ABB in the US.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $58,500 and $93,600 annually.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program