Control Manager - Vice President

Join JPMorganChase and help shape the future of risk and control management. Step into a pivotal role where your compliance and risk expertise strengthens how we operate—enabling innovation while protecting our customers, colleagues, and the firm.
As a VP Control Manager within the Consumer and Community Banking (CCB) organization, you will help lead and build an enhanced control framework that supports a continuous and integrated approach to risk assessment. You will partner across CCB and second-line functions to drive top-down risk analysis, real-time control issue detection and escalation, root cause analysis, and remediation—continuously improving the control environment.
Job responsibilities
Spearhead the design and execution of control strategies to proactively identify and mitigate compliance and operational risks
Drive an integrated, continuous approach to risk assessment, including top-down risk analysis and monitoring
Strengthen issue management practices, including real-time detection, escalation, root cause analysis, and remediation tracking
Leverage data analytics, automation, and technology to identify trends, translate business needs into insights, and improve the control environment
Partner with internal stakeholders across CCB, Legal, Compliance, Audit, and Risk to align priorities, ensure transparency, and deliver outcomes
Lead and develop a high-performing, inclusive team and culture focused on innovation, operational excellence, and continuous improvement
Required qualifications, capabilities, and skills
7+ years of experience in financial services, including controls, audit, quality assurance, compliance, and/or operational risk management
Demonstrated ability to design, enhance, and operate control frameworks, including escalation and issue management practices
Strong understanding of risk management concepts and the policy/procedural and regulatory environment relevant to banking operations
Proven analytical capabilities: ability to synthesize complex information, identify root causes, challenge assumptions, and communicate risk insights
Data literacy and comfort using analytics and automation to improve reporting, monitoring, and control effectiveness
Strong stakeholder management and influencing skills across senior, cross-functional partners; ability to explain complex topics clearly
People leadership skills, including coaching, inclusive team leadership, and strong written/verbal communication and presentation skills
Preferred qualifications, capabilities, and skills
Experience supporting fraud, cybersecurity, and/or technology-related operational risk and control initiatives
Experience implementing control automation and/or applying machine learning/advanced analytics concepts in risk and control contexts
Background in consumer banking and/or large, matrixed organizations with global stakeholders
Relevant certifications (e.g., CIA, CISA, CRISC, CAMS) and/or advanced degree a plus