IS Demand Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.
This Position reports to:
IS Manager
Your role and responsibilities:
In this role, a Demand Manager serves as the first point of contact for new requests, gathering initial information and checking whether the requirement can be fulfilled without major changes.
Demand Manager coordinates the full demand process, ensuring Business Analysts prepare required input, updates are made in ADO, and decisions from demand meetings are followed up.
Also manage communication between business stakeholders and IS teams, ensuring proposed solutions are properly analyzed and aligned with architecture guidelines.
The role includes maintaining accurate and up‑to‑date demand process documentation and supporting users in applying the correct procedures and ADO functionalities.
Demand Manager also represents the organization in cross‑BA demand management forums to ensure proper prioritization and governance of all incoming demands.
The work model for the role is: hybrid
You will be mainly accountable for:
Operating across a portfolio of engagements to ensure successful transition to proposed digital solutions. Support the bid teams while putting together the offer. Driving digital transformation of engagements (supporting local IS mgr and Global where present). Manages high level IT-related escalations. Ensures proper Change control mechanism is embedded in commercial agreement. Ensures delivery of solutioned functionality on time, and at or below budgeted cost, with minimal disruption. Drives technology led competitiveness and value realization project portfolio for engagements
Qualifications for the role:
Strong understanding of IS/IT Demand Management processes, including demand intake, qualification, portfolio allocation, and prioritization.
Ability to work with O365, ADO and similar enterprise tools, ensuring accurate data entry, updates, and demand lifecycle tracking. .
Experience collaborating with IS Managers, Global IS Managers, Service Managers, PMO Leads, Architects, and cross‑functional business stakeholders. [.
Strong analytical skills for feasibility assessment, value realization estimation, and solution evaluation. .
Excellent stakeholder management capabilities, ensuring alignment between RA IS, Architecture, D&A, and Business teams.
Ability to manage escalations and coordinate decisions across governance forums and Demand Review Boards. .
Solid knowledge of change‑control mechanisms, project proposal structuring, and compliance with governance standards.
Strong organizational skills to maintain accurate process documentation, ensure yearly refreshes, and support continuous improvement.
Experience working with budget considerations, approvals, and coordination with finance or controlling when needed.
Proven ability to operate across multiple engagements, drive digital transformation activities, and support delivery of solutioned functionality.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.