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Job Title: Benefits Support - Insurance
Primary Responsibilities
Act as the primary point of contact for the branch (US onshore), providing comprehensive support
Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures
Responsible for end to end support of the policy lifecycle services
Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch
Be a US Health Insurance domain expert to conduct end to end renewal activities
Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience
Co-coordinating with internal operations team to get the renewal activities completed on time
Handle queries effectively, aiming to minimize re-work at service center
Ability to identify risks, issues and successfully navigate through to completion
Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once
Additional Responsibilities
Demonstrate initiative and think creatively, with excellent presentation, written, and communication skills
Understand the Client Manager requirements when completing the renewal activities documentation inclusive of Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policy etc.
Previous experience working for a US Health insurance, carriers such has Aetna, SunLife, Symetra, Voya, Optum, Blue Cross Blue Shield, Delta Dental, MetLife is an added benefit
Self-reliance and willingness to \"own\" complications and creatively find solutions
Skills and Competencies
Excellent Written and Oral communication skills
Interpersonal skills
Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
Proactive
Ownership and Accountability
Insurance domain knowledge
Logical thinking and decision making
Minimum Qualification
Education: Bachelor Master
Licenses/Certificates
US Health Insurance Domain certification will be added advantage – Ex- ACSRL
Work Experience
Graduate with 3-5 years of experience in an Insurance domain
Insurance certification – good to have
Transition/onboarding of service - good to have
SPOC - Single Point of Contact role for operations -good to have
Onshore travel experience – good to have
Valid U.S. Visa – good to have
Work arrangement
No
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