Order Management Specialist / SME | 2-5 Years

Order Management Specialist / SME
Job Summary
Responsible for managing end-to-end Order Management / Order-to-Cash (O2C) activities, processing customer orders, resolving queries, handling returns/claims, and ensuring transactions are completed accurately within SLA.
Key Responsibilities
Manage end-to-end Order Management / O2C processes.
Process and validate customer orders within defined SLA.
Work on SAP and Salesforce for order/case management.
Handle customer queries, returns, defective claims and chargebacks.
Manage credit/debit memo activities and documentation.
Prepare operational reports and maintain data accuracy.
Identify and escalate order/process issues.
Follow SOPs, quality and compliance requirements.
Support process improvement and automation initiatives.
Mandatory Skills
Order Management / O2C experience – Mandatory
SAP experience – Mandatory
Salesforce experience – Mandatory
Good understanding of customer order processing
Experience in returns, claims, chargebacks, or credit/debit memos
Good communication and problem-solving skills
Candidates without relevant Order Management/O2C + SAP experience will not be considered.

Work arrangement
No