Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound

The Sky Service Distribution - RM will be a key member of our contact center team, responsible for delivering an exceptional customer experience to our valued Sky Channel customers. This role requires excellent communication skills, a customer-centric approach, and the ability to build strong relationships. The successful candidate will play a vital role in ensuring customer satisfaction and loyalty.
A high school diploma or equivalent qualification is required.
Previous experience in a customer service or contact center role is preferred.
Excellent communication skills, both verbal and written, are essential.
Strong interpersonal skills and the ability to build rapport with customers.
A customer-centric mindset and a passion for delivering exceptional service.
Ability to work independently and manage multiple tasks effectively.
Proficiency in using computer systems and customer relationship management tools.
Willingness to continuously learn and adapt to new processes and technologies.
Excellent problem-solving skills and a proactive approach to issue resolution.
A positive attitude and a commitment to maintaining high standards of customer satisfaction.
Handle inbound calls from Sky Channel customers, providing timely and accurate assistance.
Build and maintain strong relationships with high-value customers, ensuring their needs are met.
Resolve customer queries and complaints efficiently, ensuring a high level of satisfaction.
Provide product and service information, offering tailored recommendations to customers.
Collaborate with other teams to ensure a seamless customer journey and effective issue resolution.
Maintain accurate records of customer interactions and feedback for future reference.
Stay updated with product knowledge and industry trends to offer the best advice to customers.
Identify cross-selling opportunities and promote relevant products and services.
Ensure compliance with bank policies and procedures during customer interactions.
Actively contribute to a positive and supportive team environment.

Work arrangement
No