Practice Lead - Internal Communications

Key Responsibilities
The Practice Lead will be assigned a defined portfolio across some of the following areas, based on organizational priorities, business requirements and individual strengths:
Strategic Internal Communications & Integrated Campaigns
Own and deliver assigned Internal Communications programs and integrated campaigns aligned with business, people and organizational priorities.
Translate organizational priorities into clear, compelling employee narratives and communication experiences.
Drive end-to-end delivery across stakeholders, audiences, channels and geographies.
Use reach, engagement, feedback and other relevant insights to measure effectiveness and continuously improve communication programs.
Leadership & Stakeholder Communications
Own assigned executive communication requirements, including leadership narratives, messages, talking points and briefing materials.
Partner with CXO offices and senior leaders on employee engagements, town halls, leadership forums and other communication platforms.
Build strong stakeholder relationships and influence communication outcomes across senior leadership, HR and business teams.
Large-Scale Events & Employee Experiences
Own assigned enterprise events, employee experiences, leadership forums, town halls, conferences and other high-visibility organizational platforms.
Lead the end-to-end experience across content, narrative, audience engagement, leadership participation, communication and execution.
Partner with senior leaders, HR, business teams, external partners and enabling functions to deliver high-quality, purpose-led experiences.
Employer Brand, Employee Advocacy & Storytelling
Lead assigned employer branding, employee advocacy and storytelling initiatives that strengthen employee pride, organizational reputation and talent attraction and retention.
Develop compelling employee stories and campaigns showcasing culture, employee experiences, achievements and organizational impact.
Partner with HR, Talent Acquisition, business teams and other stakeholders to create content for internal and external platforms.
Leverage relevant digital and social platforms, including LinkedIn and Glassdoor, to strengthen employer brand and employee advocacy.
Internal Digital Channels, Content & Technology
Own assigned elements of the Internal Communications digital ecosystem, including channels, content, deployment and employee communication experience.
Develop differentiated content across formats including leadership communications, newsletters, videos, podcasts, employee stories and digital campaigns.
Partner with Information Systems, Talent Transformation and other enabling functions to improve communication platforms, deployment, automation and technology-enabled experiences.
Explore emerging platforms, formats, AI-enabled tools and technologies to improve communication reach and effectiveness.
Communications Operations, Governance & Last-Mile Enablement
Own relevant Internal Communications operating processes, deployment mechanisms, governance and compliance requirements within the assigned portfolio.
Partner with Information Systems and other enabling functions on platform, access, deployment and operational requirements.
Support adherence to relevant organizational requirements, including DPO, data privacy, information security and access management.
Contribute to mechanisms that strengthen last-mile communication effectiveness across HR, business and functional teams, including the Internal Communications Index.
Develop and implement appropriate processes, playbooks, guidelines and toolkits to enable consistent and efficient communication execution.
Analytics, Insights & Continuous Improvement
Drive measurement and analytics for assigned communication programs, including relevant dashboards, reporting and performance indicators.
Translate employee feedback, channel data and communication insights into actionable recommendations.
Identify opportunities to improve the scale, speed, relevance and effectiveness of Internal Communications.
Lead pilots and initiatives involving new communication approaches, AI, automation, analytics and emerging technologies.
Leadership Visits & Enterprise Employee Connects
Own assigned elements of the enterprise leadership visit program across Infosys locations, partnering with leadership offices, location HR and business stakeholders.
Design and coordinate tailored employee connects, leadership engagements, town halls and targeted employee-group interactions based on the purpose, audience and context of each visit.
Manage the end-to-end visit experience across planning, stakeholder alignment, communication, logistics, leadership briefing, on-ground execution and post-visit follow-through.
Contribute to the delivery of a high-volume leadership engagement program across locations, with a target of 40+ leadership visits annually across the broader team.
Annual, Corporate & Enterprise Reporting
Lead assigned Internal Communications inputs for Annual Reports, ESG/Sustainability Reports, Board communications and other high-visibility enterprise deliverables.
Partner with HR, Communications, ESG, Finance, Investor Relations, Brand and other stakeholders to develop and consolidate content, narratives, data and organizational stories.
Manage stakeholder reviews, approvals and deadlines to ensure timely and accurate delivery.

Work arrangement
No