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About The Role:
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.
What You’ll Do:
Provide high quality support to clients
Meet sales or revenue generation goals
Sell, onboard, and manage relationships with clients that hold high revenue segments
Engage in client lead generation or prospecting
Uncover prospects’ business challenges and highlight the business’ value proposition
Communicate and engage with external stakeholders clients over various mediums (chat, email, and/or phone)
Support team with campaign and/or prioritization management
Partner with internal stakeholders to drive business recommendations, resolve, and/or escalate client concerns/outages
Upskill team members through consolidating best practices (e.g., SME,Product Strategy, and local expertise)
Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales
Identify and recommend new programs and initiatives based on business data collected to optimize sales and drive efficiency
Demonstrate strong product knowledge
Manage strategic relationships to maximize value for both Uber and our partners; as well as sup
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