Customer Service Representative

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the role:
We have an amazing opportunity for vibrant, hardworking individuals to join our teams, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.
What you will be doing:
Answering customer queries
Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
Providing excellent customer services at all times while building and maintaining a professional relationship with customers
Processing card payments
Investigations into recurring issues
Working with other internal teams to provide a streamlined experience for customers
What you bring:
Customer service experience (face to face or telephone)
An understanding of credit cards
Excellent communication and listening skills
IT skills
Good level of spoken and written English
An ability to work as part of a team
Good telephone manner
An ability to work under pressure and manage stress
Customer focused and results-orientated
What we offer you:
Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
Fully paid training provided on-site where applicable
MediCash Healthcare Plan
Pension (Employee 5% - Company 3% contributions)
26 Days Annual Leave + Bank Holidays with the option to buy additional leave
Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
Cycle to work scheme
Maternity & Adoption Pay, Paternity Leave, Shared Parental Leave, Bereavement Leave, Dependent Leave
Free onsite parking
Subsidized Canteen
INDMK
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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