WorldLink Network Operations Analyst

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Business Overview:
WorldLink is Citi’s primary cross-currency payments capability, enabling clients to efficiently and seamlessly make payments from their primary functional currency account(s) to beneficiaries in over 135 currencies. WorldLink facilitates cross-border payments and is coupled with an embedded FX capability.
Leveraging Citi’s in-country expertise, Worldlink Payment Services, helps the client to improve operational efficiency and offering a choice of payment methods, such as Funds Transfers, ACH, Cheques, Instant Payments, Wallets & Card payments.
WorldLink addresses key client challenges and objectives including navigating local country regulations and payment requirements, efficiently managing beneficiaries, managing FX exposure, increasing efficiency, automated processes and achieving centralization and control.
Role Overview:
The Network Operations team is responsible for the management of WorldLink’s global partners. Network Operations are key point of contact for Product, Service and Operations staff across the globe for questions related to the Cross Border Payments Solutions and our network.
This successful candidate will be required to work independently, with internal teams and external partners across multiple cross functional families by driving results and process improvements/efficiencies, whilst having the ability to be completely adaptable to changing business requirements and deliverables is essential.
What you’ll do:
Leadership & People Management:
Demonstrated experience in coaching, mentoring, and identifying skill gaps within a team
Drive a high-performance culture through regular feedback, training, and manage career development plans
Manage workload allocation, prioritization, and succession planning
Query Management & Oversight:
Exhibits strong knowledge and expertise in the products, payment offerings and capabilities
Manage, review and respond to queries, timely escalation of key issues to the senior manager, manage client expectations by providing updates & timelines for resolution/completion
Considered an SME across the Business with regards to Products supported - is considered the person who can answer most questions and will support teams to provide solutions to their problems
Stakeholder Management:
Develops strong relationships within management across the Business along with all stakeholders at Citi
Responsible for escalation management including presenting cohesive client satisfaction updates to senior management
Comfortable investigating root-cause of any issues, client dis-satisfaction etc and escalating to the senior management
Engage proactively with internal stakeholders (e.g., product teams, technical support, sales) to address operational challenges and improve service delivery
Support business initiatives including product/currency expansion; confirming capacity for new business and defining processing capabilities
Risk & Control:
Appropriately assess risk when decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
Driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
Continuously Identify process improvement opportunities and communicating to management for consideration
What we’ll need from you:
Experience in payments, FX or other related functions in the financial services industry
Track record leading projects
Strong analytical skills to evaluate complex issues, activities and processes
Excellent communication skills: ability to engage and inspire across stakeholder groups
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
Education:
Bachelor's degree in Business, Finance, or a related field
What we can offer you:
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group: Operations - Transaction Services
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Job Family:Cash Management
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Time Type:Full time
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Primary Location Full Time Salary Range:0,00 € - 2 250 000,00 €
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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