Lead Systems Operations Engineer - Production Support

About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer.
In this role, you will:
Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Required Qualifications:
5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Deliver day-to-day Application/Platform support services for Digital Applications
Responsible for support functions and driving the execution of multiple Application/Platform support services including incident triage, root cause analysis, change evaluation-execution-validation, deployment management, BCP, and risk & vulnerability management, patching, monitoring.
Provides on-call production support of Mission Critical applications and resolve issues within RTO.
Ensure effective production systems monitoring, alarming and notification response/maintenance.
Leverage diagnostic tools to maintain, troubleshoot and restore service or data to systems
Bring in engineering, operational management in domains like Cloud
Engineer automated solutions around how application and infrastructure code changes gets built, packaged, assembled, deployed, monitored and alerted on in our production environments.
Work with SRE mindset. Building Automated solutions for daily redundant production support activities.
Ability to understand and escalate issues efficiently and appropriately. Identify system bottlenecks and opportunities for process improvements
Deep understanding of industry SDLC\Agile methodologies to analyze existing standards in Dev ops and augment the standards.
Maintain and update support documentation (e.g. game plans, run books, procedures, and process).
Communicate, co-ordinate and collaborate with multiple support teams and stakeholders
Experience in application/Infrastructure Support experience using Java/J2EE stack, Weblogic/Tomcat
Strong Knowledge on Redhat Linux Operating System.
Hands on experience on Unix commands for troubleshooting
Hands on troubleshooting experience on Middleware issues
Hands on experience on Application servers like Weblogic, Tomcat and Database like Oracle.
Knowledge/Experience in deploying and managing containerized applications on Openshift.
Troubleshooting and resolving issues related to Openshift Deployments and Applications
Strong experience with monitoring systems such as Splunk, App Dynamics, etc.,
Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins).
Knowledge/experience of Python/Shell scripting.
Knowledge/experience of Ansible.
Candidate should have working experience in serving as a liaison between technology infrastructure operations and business projects.
Excellent verbal and written communication skills.
Exceptional problem solving and analytical skills.
Posting End Date:
9 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.