Inspection Executive

Company Overview
Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection,
and restoration services for sneakers, footwear, handbags, luxury accessories, and garments.
Our skilled technicians and cutting- edge facility ensure each item receives the utmost care.
With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi,
and a growing team of 100+ members, Sneakinn is committed to providing seamless customer
experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition
for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and
follow us on Instagram at @sneakinn_laundry.
Position: Customer Support Executive-Inspection
Location: Sultanpur, New Delhi (Landmark - MG Road, Near Chattarpur)
Job Type: Full-Time
Timings: 10 AM to 7 PM
Responsibilities-
• Inspect and evaluate customer articles (sneakers, footwear, handbags, and luxury
accessories) to determine required services and provide accurate estimates.
• Communicate service options clearly to customers and upsell additional restoration
or protection services where appropriate.
• Develop technical expertise in luxury brands and restoration techniques to enhance
service suggestions.
• Coordinate with the backend workshop team and technicians to ensure accurate
processing of customer articles.
• Support the customer support team by providing rough estimates for online queries
received by the sales team.
• Maintain consistent communication with customers via chat and phone to explain
inspection results and service procedures.
• Ensure high-quality client handling with professionalism and attention to detail.
• Stay informed about the latest trends in luxury brands, restoration methods, and
customer care best practices.
Requirements-
• Strong communication skills, both written and verbal, with a professional and
customer-friendly approach.
• Keen eye for detail and a methodical approach to inspecting customer articles.
• Ability to understand and explain technical service options and restoration
procedures.
• Willingness to learn and develop knowledge of luxury brands, restoration
techniques, and premium materials.
• Prior experience in customer-facing roles, particularly in luxury retail, e-commerce,
or a service-oriented industry, is a plus.
• Proficiency in handling customer interactions over chat and phone.
• Ability to multitask, manage priorities, and ensure accuracy under tight timelines.
• 1–3 years of experience in retail, customer service, or technical roles involving luxury
goods

Work arrangement
No