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Description supplied by the original job listing.
This role is to provide dedicated Application Support focus for the Nielsen Brandbank IT Service, its internal applications and ensure that users of the proprietary applications can fulfil their duties while adhering to internal departmental processes.
This is primarily a junior role with team administration and reporting functions an important part of the day to day work. The junior analyst will however be expected to grow into a more technical role with elements of support and customer service to the internal Nielsen Brandbank functions.
Job Responsibilities
Provide administrative support to the Application Support team.
Provide professional technical application support, customer-facing applications and services, and a limited selection of desktop applications, as well as providing support to teleworkers within the support region.
Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA.
Contribute to documentation for the application support team.
The Application Support Analyst may be required to respond to out-of-hours application support requests (for which TOIL will be offered).
Manage application configuration, problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
System configuration, scripting and new user administration as required
E - A willingness to learn new skills and an underlying interest in Information Technology..
E - Analytical, methodical approach to information gathering and fault diagnosis.
E - Good level of face to face customer service experience.
E - Polite and cheerful with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.
P - Experience in working within a service desk.
P - Experience of supporting proprietary applications within a commercial environment,
P - Exposure or basic knowledge and/or understanding of Microsoft SQL Database language, XML and JSON.
P - Exposure or basic knowledge of Google applications and tools.
Employment type
Full-time
Work arrangement
No
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