HR Service Center Associate

JOB DESCRIPTION:
Summary
This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. Utilizing a “concierge” model of service with efficiency for a targeted scope of requests along with a strong focus on operational excellence to deliver results in meeting high volume demands.
This role takes ownership of a broad scope and commands efficiency for a high level of productivity within a high-volume Service Center environment. The person is an efficient processor who with occasional guidance and direction can meet demands of multiple, repetitive HR processes, tasks, and inquiries. This is a customer service focused role supporting employees, managers, and BHRs in the resolution of their HR matters by referring to internal resources for guidance, throughout time developing the independence to build their HR knowledgebase and problem solve.
Essential Job Functions / Core Responsibilities
Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among static (email, correspondence, outbound calls) and dynamic (inbound calls) work.
Incumbent will grow to anticipate customer needs, communicate professionally and compassionately with employees, managers and BHRs around the world, and articulate solutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
Resolve or escalate requests based on established processes; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency and efficiency.
Demonstrate a proactive attitude towards customer service coupled with good communication skills, accuracy, and the ability to listen and interpret requests from customers.
Focus on targeted scope of service with lower complexity and high-volume work.
Focus on productivity, solid customer service, operational excellence, and time management.
Adherence to compliance policies and pre-established schedules and remaining flexible to changing demands, which will align to the specific needs of the business.
Requirements:
Education: Bachelor’s degree with 2 years of relevant experience, or 4 years of relevant work experience without a college degree. Desirable specialization in Human Resources or Customer Service.
Job Background: Desirable HR Experience, Customer Experience or managing multi-channel customer service platforms (phone, email, chat, webform,).
Expert knowledge in HR service technology tools for Customer Relationship Management, Telephony and Workday a plus. Languages: Proficiency in English (spoken and written). Excellent telephone, written and verbal communications skills necessary.
Working environment: Comfortable working global matrix models with diverse teams and multiple cultures.
Competencies, Skills & Behaviors: Critical Thinking, Consultative, Emotional Intelligence, Problem solving., Time Management, Strong communication, Multi-tasking, Agile learners, Resourceful, Attention to detail, self-directed, Relationship Builder, Accountable.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:HR Operations
DIVISION:CHR Corporate Human Resources
LOCATION:Poland > Park Postepu : Building B
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:No
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Not Applicable