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We are seeking a talented and motivated individual to join our Sky VRM-Sky Channel-VRM - Support team at Kotak Mahindra Bank Ltd. The successful candidate will provide exceptional support and enhance our customer's experience.
As a member of our Sky Channel-VRM - Support department, you will play a crucial role in delivering exceptional customer service and technical assistance. Your primary focus will be to ensure a seamless and efficient support experience for our clients, addressing their queries and concerns related to our Sky VRM platform.
Responsibilities
Provide timely and accurate support to customers via phone, email, and live chat.
Troubleshoot and resolve technical issues related to the Sky VRM platform.
Maintain a thorough understanding of the Sky VRM system and its functionalities.
Offer guidance and training to customers on the effective use of the platform.
Escalate complex issues to the appropriate teams and ensure effective follow-up.
Maintain accurate records of support interactions and customer feedback.
Collaborate with cross-functional teams to improve the overall support process.
Stay updated with the latest industry trends and best practices in customer support.
Ensure compliance with data privacy and security regulations.
Contribute to the continuous improvement of our support services.
Qualifications
A minimum of a bachelor's degree in a relevant field, such as IT, Computer Science, or a related discipline.
1-2 years of experience in a customer support or technical support role, preferably in a financial services or banking environment.
Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.
Strong problem-solving and analytical skills, with a customer-centric approach.
Proficiency in using various support tools and technologies, including ticketing systems and knowledge bases.
Ability to work independently and manage multiple tasks simultaneously.
A proactive and solution-oriented mindset, with a focus on delivering exceptional customer experiences.
Familiarity with banking or financial industry regulations and compliance standards.
Willingness to learn and adapt to new technologies and processes.
A positive and professional attitude, with a strong work ethic.
Work arrangement
No
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