Senior Technical Consultant - SFMC

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Job Category
Customer Success
Job Details
About Salesforce
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A Salesforce Marketing Cloud Technical Consultant is a strategic position to our customers and within the Marketing Cloud Professional Services team. Serving as the technical subject matter experts within specific domains of the Salesforce Marketing Cloud applications, Heroku and internal tools, you must also be able to articulately consult to clients on them.
With a combination of technical knowledge around data, web & email development, scripting, API and/or integrations, you will be working in a project team on client facing engagements. Typically you may be working alongside a Solution Architect (SA) to assist and validate on specific technical areas and overall solution. On smaller engagements, it is possible that you will need to deliver on your own (with a Project Manager) taking on a hybrid role. Therefore, it is important that you are comfortable in taking on the role as a consultative technical lead, which require good consultancy skills and good understanding in digital marketing.
You will be consulted on technical solution options with its associated pros and cons under specific client circumstances, while being hands-on in building and testing end to end solutions on the overall digital marketing technology stack. You will guide on technical best practices and facilitate testing and deployment processes with client technical stakeholders during implementation.
Responsibilities
Conduct technical requirement gathering, review, and architecture sessions
Document technical processes and run analysis between current and future states
Own delivery tasks from initial scoping, planning and requirements analysis, through to design, development, testing and deployment
Collaborate with other architects and team members to detail, design, document, understand and/or deliver specifically technical specifications and solutions
Clearly articulate and provide technical subject matter expertise to customers and project teams
Understand out-of-the-box Marketing Cloud functionality, and have the ability to leverage and tailor these based on customer requirements
Run workshops, develop and present options based on technology and feasibility trade-offs, and the choices that may be required in order to meet a customer’s objectives
Proactively identify and analyse issues / obstacles to determine and recommend appropriate courses of action
Deliver and execute on technical design solutions, customising where required, using Salesforce Marketing Cloud and other complementing Salesforce product offerings (eg. Sales, Service, Heroku, etc)
Help us refine and improve by identifying, creating, and enhancing internal processes and methodologies based on recurring customer feedback and evolving industry standards
Stay ahead of the curve with MarTech innovations, educate yourself and enable others on current and emerging technologies
Work collaborative and dynamically across multiple (1-3) engagements at a time
Scope, define and manage work packages and tasks.
Support documentation on initial solution design and evolve it to a final as-build technical specification.
Travel to client sites for onsite workshops and solutions presentations. Not expected to exceed 25%.
Requirements
A positive “Can Do” and Customer Success-centric attitude
Customer facing technical consulting experience
Proven experience in implementing digital marketing technology solutions with other related systems (eg. CRM, Content Management, POS/Commerce, Web Analytics, etc)
Proficient with HTML, Javascript, CSS, SSJS, SQL, NodeJS (or similar)
Data analysis and database design experience with RDBMS such as MS SQL Server (preferable), MySQL, Postgres or Oracle
Experience working with APIs – SOAP and REST based APIs
Experience with both client and server side web development design languages, scripting tools, and protocols
Experience working with architecture & process flow visualization applications such as MS Visio, Lucid Chart or diagramming tools within Google Slides and PowerPoint
Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
Demonstrated ability to communicate ideas clearly and concisely
Excellent oral and written communication skills including technical documentation and the ability to conceptualise and communicate complex technical concepts to technical and non-technical audiences
Ability to scope, define and manage work packages. Support pre-sale qualification with solutions validation.
7+ years hands-on software development and technical consulting experiences
Desirable Experience / Skills
Previous Marketing Cloud technical consulting and implementation experience
Relevant Salesforce Certifications - Certified Salesforce Marketing Cloud Email Specialist, Certified Salesforce Marketing Cloud Consultant and Certified Salesforce Administrator
Experience with at least 2 programming languages such as .NET (C# or VB), JAVA, PHP, Ruby, C++, Visual Basic, Python
Experience working with 1 or more modern integrated development environments (i.e. MS Visual Studio, NetBeans, Eclipse or others)
Familiarity with security standards such as TLS, SSL, data encryption preferred
Familiarity with Agile project delivery methodology, ceremonies and tool
Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:
Salesforce Certified Administrator
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Advanced Administrator
Salesforce Certified Marketing Cloud Administrator
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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