Live opening · Posted 7 hours ago
The key details from the original listing.
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Description supplied by the original job listing.
Provide production support for applications by monitoring incidents, performing analysis, and resolving issues with moderate independence.
Job Responsibilities
Analyze production incidents and document the resolutions applied:
Investigates and analyzes verbal and written production incidents, understanding the issue inside highly complex applications.
Document incidents and their resolution, facilitating further resolutions.
Interact with final users in the day-to-day support work:
Interact with different users and read between the lines to facilitate the incidents analysis.
Contributes to the planning for application maintenance removing bugs
Attend incident management (IM) calls to follow production issues and report status from the IT side:
Attend IM calls to follow incidents evolution guiding the team to reach the resolution of the incident through final solution or work around.
Report IT status regarding the incident, defining next steps
Execute root cause analysis (RCA) to identify root causes and final resolutions to production incidents:
Investigate application incidents for missing or incorrect functionality.
Assesses incident resolution and estimates application changes.
Applies resolutions, leading to timely, error-free revisions in applications.
Scope
Budget Responsibility: None
Key interface relationships (internal and external): Internal: Team Leads, Client Service Managers, Communications Team, Scrum Masters.
The role is global/regional/ local: Global
Breadth of functions under management:
Other factors indicating size/complexity of role: Must be able to juggle multiple priorities and handle work requests with a sense of urgency.
Essential
Bachelor of science degree in computer science or similar
2+ years of production support experience /software development experience
Advanced knowledge of one or more software development languages and proficiency in all related languages
Advanced knowledge of relevant operating systems and communication interfaces
Ability to communicate and negotiate solutions with the productions team members
Preferred
4+ years of IT experience
Experience working with onshore and offshore vendor partners
Ready to support the Shift based model.
Skills required:
Java SpringBoot / Angular
Experienced in supporting Springboot, Microservices based applications
Experienced in supporting Web Servers and Application Servers
Azure Cloud
Experienced in using – WinScp, Putty, SQL developer/DBeaver
Exposure in Azure/AWS,AKS(Azure Kubernetes Services),Unix shell scripting
Power BI
API Rest Power BI
Aritificial Inteligence
Nice to have
Generative AI
Agentic AI
PostGreSQL 17.5 / Oracle 19c
Knowledge required:
SQL, Postgres Database, Oracle PL/SQL
Unix and Shell scripting
Unix: Basic and advance commands
Employment type
Full-time
Work arrangement
No
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