Sr. Production Engineer

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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
We're looking for a Sr. Production Engineer who thrives at the intersection of live event production, technical operations, and platform engineering. You'll be hands-on with every aspect of our broadcast operations—from pre-event planning and encoder configuration to real-time troubleshooting during live streams and post-event analysis.
This role is perfect for someone who gets excited about:
* The adrenaline of live production where every second counts
* Deep technical problem-solving under pressure
* Building systems and processes that scale globally
* Working on high-visibility projects that impact the entire company
* Enjoys flexibility of operating in various production roles
What You’ll Actually Be Doing
Event Production & Execution (40%)
Live Event Operations:
Execute live streaming for company-wide events including All-Hands meetings, Kickoffs, executive communications, and learning programs
Operate and monitor live broadcast systems including encoders, streaming servers, CDN distribution, and player deployment
Manage multi-channel streaming for simultaneous events (main stage + breakout rooms)
Coordinate with event producers, AV vendors, and internal stakeholders to ensure seamless technical delivery
Execute real-time adjustments to optimize stream quality, audio/video sync, and viewer experience
Monitor live captions, graphics overlays, and interactive elements during broadcasts
Support Live Event technical operations such as Technical Director, Producing, A1, and Streaming Engineer
Pre-Production Planning:
Conduct technical pre-production meetings with event stakeholders
Design streaming architecture for complex multi-location, multi-channel events
Configure and test encoders, streaming channels, backup systems, and failover processes
Coordinate network requirements, firewall rules, and bandwidth provisioning with IT teams
Create technical run-of-show documents and contingency plans
Post-Event Operations:
Process and publish video-on-demand (VOD) content with captions and metadata
Conduct post-mortems to identify issues and improvement opportunities
Generate analytics reports on viewership, engagement, and technical performance
Archive recordings and maintain content libraries
Technical Operations & Platform Management (35%)
Platform Operations:
Manage and optimize Primary Streaming platform including channel configuration, server health, and performance tuning
Monitor streaming infrastructure health using platform-native monitoring tools
Troubleshoot and resolve platform issues including buffering, caption failures, player errors, and encoding problems
Coordinate with vendors support for escalations, root cause analysis (RCA), and platform maintenance windows
Manage CDN configurations, ECDN deployments, and network delivery optimization
Incident Management:
Participate in on-call rotation for 24x7 support of critical streaming events
Lead incident response during live event issues with rapid diagnosis and remediation
Document incidents, coordinate vendor escalations, and track issues to resolution
Perform root cause analysis and implement preventative measures
Maintain incident tracking and vendor accountability (RCA completion, SLA adherence)
System Integrations:
Integrate streaming platforms with internal systems including Salesforce (CRM), Slack, email notifications, and analytics platforms
Build and maintain automation for repetitive tasks (channel creation, VOD publishing, reporting)
Develop monitoring dashboards and alerting for proactive issue detection
Engineering & Continuous Improvement (25%)
Process Engineering:
Design and document standard operating procedures (SOPs) for event production workflows
Build tools and scripts to automate manual processes
Create self-service capabilities for internal customers where appropriate
Develop training materials and runbooks for team knowledge sharing
Platform Engineering:
Evaluate new streaming technologies, platforms, and vendor solutions
Design and implement improvements to streaming architecture for scalability and reliability
Work with infrastructure teams on network optimization, firewall management, and capacity planning
Contribute to platform migration projects and technology refresh initiatives
Partner with Enterprise Security teams to conduct software assessments for new and existing production tools. Develop and implement alternative solutions when platforms fail to meet security requirements
Quality & Reliability:
Establish and track SLOs/SLIs for streaming service reliability
Implement testing frameworks for pre-event validation
Conduct failure mode analysis and build redundancy into critical systems
Drive continuous improvement based on incident trends and vendor performance data
You’re Our Person If…
Experience:
5+ years in live event production, broadcast engineering, streaming operations, or related technical production role - Including Technical Directing, Producing, A1 positions.
Hands-on experience with professional streaming platforms
Proven track record of executing high-stakes live events with large audiences
Experience troubleshooting complex technical issues in real-time during live productions
Technical Skills:
Deep understanding of video streaming protocols (RTMP, NDI, SRT) and video codecs (H.264, H.265)
Strong knowledge of encoding hardware/software (e.g., Teradek, LiveU, Wirecast, Viz Vectar, Kairos and Ross
Proficiency with CDN concepts, network troubleshooting, and bandwidth optimization
Experience with monitoring and observability tools
Basic scripting/automation skills (Python, Bash, or PowerShell)
Operational Excellence:
Strong incident management skills with ability to remain calm under pressure
Experience with on-call rotations and 24x7 support responsibilities
Excellent troubleshooting methodology and root cause analysis skills
Detail-oriented with strong documentation practices
Communication & Collaboration:
Excellent written and verbal communication skills for technical and non-technical audiences
Ability to work effectively in a globally distributed, remote-first team environment
Experience coordinating across multiple teams (AV vendors, IT, event producers, executives)
Customer-service mindset with focus on stakeholder satisfaction