Manager Quality Assurance

Exceptional Hospitality Starts with You
The location for this position is virtual/remote
This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Manager, Quality Assurance, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Brands team reporting to Area Manager, Quality Assurance, you will perform numerous QA audits and have responsibility for 100+ hotels in your territory. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards.
What you'll do during a typical day:
Perform routine Quality Assurance evaluations.
Address inquiries and communications made internally, both verbally and in written communications.
Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
Participate in Consistency exercises.
Participate in activities outside of QA to gain a better knowledge of other departments.
How you'll collaborate with others:
Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans.
Projects you'll take ownership of:
Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.
What It Takes to Make the Stay
You have these minimum qualifications:
Five (5) years of management experience in Hotel Operations
Three (3) years of experience as a General Manager, Executive Committee Member, or Director for a Hotel
Valid Driver's license
Travel 90% of the time
It would be useful if you have:
BA/BS Bachelor's Degree
Project management experience
Working knowledge of product replacement cycles, renovations and physical upgrades
How We'll Help You Thrive

Work arrangement
Yes