HR Service Delivery Associate

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
The primary purpose of this role is to manage the accuracy, accessibility, and security of workforce data by processing tasks such as data entry, validation, maintenance, and reporting. This involves ensuring that data is up-to-date, consistent, and compliant with relevant standards, while also troubleshooting any data discrepancies.
. The role also includes supporting data-driven decision-making by ensuring the availability and integrity of workforce data for analysis and reporting purposes.
Showcase adaptability by seamlessly transitioning between tasks and roles, ensuring continuous productivity and efficiency
The role requires flexibility to work in rotational shifts, including nights, to ensure seamless data management
Demonstrate technical proficiency by staying current with data management technologies and applying them to improve workflows
Any Graduate or Postgraduate
OUTLOOK, EXCEL AND WORD
FOCUS ON DETAILS
VERBAL AND WRITTEN COMMUNICATION
DECISION MAKING ABILITY
ANALYTICAL SKILLS
COMMUNICATION SKILLS
TIME MANAGEMENT
ADAPTABILITY
TECHNICAL PROFICIENCY What are we looking for?
Excellent verbal and written English communication skills
Knowledge of data privacy security and compliance with legal and client specific data protection standards
Maintain the highest level of confidentiality by adhering to client data protection policies and legal requirements while handling sensitive information securely
Strong ability to prioritize tasks and manage time effectively across multiple responsibilities
Continuously identify opportunities to improve data management processes and efficiency
Adapt to new tools technologies and processes in a dynamic work environmen Roles and Responsibilities:
Data entry in HR1S and managing service requests via Oracle Helpdesk
Update HR1S systems including internal and client based applications with HR transactions
Double check all work before submission to ensure accuracy
Extract analyze and deliver reports to ensure data is processed accurately
Maintain a clear understanding of process metrics such as SLA and KPI and how they are measured
Complete tasks within assigned service levels to ensure timely delivery
Communicate with requestors through Helpdesk to obtain accurate information required for processing requests
Review all inputs to ensure compliance with standard operating procedures
Escalate issues and seek guidance when faced with complex problems
Follow established processes guidelines localization documents tools checklists and templates to ensure consistent and accurate results
Recommend process improvements to enhance efficiency accuracy and controls while contributing to innovation initiatives
Demonstrate effective communication and teamwork skills
Maintain strong attention to detail and manage business as usual activities effectively
Act on feedback from supervisors and subject matter experts to improve accuracy and efficiency
Complete all mandatory Accenture and client training programs including TQ DQ Ethics and Compliance and CTD while adhering to development requirements
Ensure accurate complete and timely reporting of data in Accenture and client tools as required including ADRT GPH SQF DMS and T&E
Actively participate in people engagement and team building activities
Collaborate with client Local People Partners HRBP for process clarification updates and support
Proactively identify and mitigate process risks using HR operational knowledge and escalate unresolved risks to supervisors
Conduct root cause analysis and recommend corrective and preventive actions to avoid future issues

Work arrangement
No