Senior Business Systems Analyst (Finance Systems)

Our client is seeking a Senior Business Systems Analyst to serve as the first level of operational support for our Finance Systems landscape, spanning Order-to-Revenue (OTR), Procure-toPay (P2P), and Record-to-Plan (RTP) applications. This role is the primary point of contact for Finance stakeholders Accounting, AP, Procurement, Revenue, and FP&A — when something breaks, needs monitoring, or requires a routine change, balancing hands-on operational support with SOX/ITGC rigor.
The role is structured around a 70/30 model: approximately 70% running the business (incident resolution, access management, job monitoring, and change management operations) and 30% supporting enhancement work on the finance systems architecture, in partnership with the Business Systems Analysts and Architects who lead those initiatives.
Responsibilities:
Platform Support & Incident Management
Serve as the first point of contact for Finance stakeholders raising issues across NetSuite, Zuora Billing & Revenue, Coupa, Zip, Concur, Blackline, and related integrations
Triage, troubleshoot, and resolve (or escalate) incidents within Jira Service Management, maintaining SLAs
Handle small-to-medium service requests — workflow tweaks, approval routing updates, new user groups — without disrupting the broader architecture Job & Integration Monitoring - Proactively monitor scheduled jobs, batch processes, and API/integration health across the finance systems stack
Job & Integration Monitoring
Proactively monitor scheduled jobs, batch processes, and API/integration health across the finance systems stack
Investigate job failures and data sync errors, coordinating with engineering and platform owners on remediation
Maintain monitoring documentation and escalation runbooks
SOX & ITGC Operations
Access Management: Process access provisioning/deprovisioning requests and support recurring User Access Reviews (UARs) with complete, audit-ready evidence
Change Management: Verify production changes carry the required testing, approval, and documentation per Procore's SOX change management procedures; support internal and external auditors (e.g., PwC, Protiviti, Deloitte) during walkthroughs and testing - Maintain control evidence and documentation to support quarterly and annual SOX 404 testing
Support Finance Architecture Enhancement
Support — not lead — enhancement initiatives across OTR, P2P, and RTP that are owned by senior Business Systems Analysts and Architects
Translate business requirements into Jira user stories and acceptance criteria under the direction of the project lead
Participate in configuration, QA/UAT testing, and data validation for system enhancements and integrations
Contribute to technical and process documentation for new configurations, features, and workflows
Requirements:
Bachelor's degree in Business Administration, Finance, Information Technology, or a related field
5+ years of experience as a Business Systems Analyst supporting financial systems in an operational/support capacity (assumption — adjust to your leveling bands)
Strong ITGC/SOX background, with hands-on experience in Access Management, Change Management, and Job/Integration Monitoring controls
Working knowledge of one or more core finance systems: NetSuite, Zuora Billing & Revenue, Coupa, Zip, Concur, Blackline, or Salesforce CPQ
Experience with ticketing/ITSM tools such as Jira Service Management or ServiceNow, and familiarity with SLA-driven support models
Experience operating in a SOX-controlled, public-company environment - Strong written and verbal communication skills, with the ability to work effectively across a distributed, global team (Pune-based, supporting primarily US stakeholders)
Comfortable balancing daily operational demands with structured project support work
The Finance Systems Operations team sits within Procore's Finance & Legal Technology (FLTECH) organization and plays the first-line role in keeping our Finance stakeholders across Accounting, AP, Procurement, and Revenue running smoothly — grounded in Procore's values of Openness, Optimism, and Ownership.
Benefits: Bee Talent Solutions offers a competitive benefits package for eligible full-time employees, including medical, dental, and vision coverage. Additional details regarding eligibility and plan offerings will be provided during the interview and onboarding process.

Work arrangement
No