Information Technology Technician

We are hiring!!!
Position: Desktop Support Engineer
Experience: 1–2 Years
Location: Mohali
Employment Type: Full-Time
Shift: Rotational / As per business requirement
Joining: Immediate Joiners Preferred
Role Overview:
We are looking for a skilled and customer-focused Desktop Support Engineer to provide day-to-day technical assistance to end users and ensure the smooth functioning of desktops, laptops, applications, peripherals, and basic network connectivity.
The ideal candidate should have hands-on experience in Windows troubleshooting, hardware/software support, MS Office, basic networking, ticket management, and onsite IT support.
Key Responsibilities:
Provide L1/L2 desktop and onsite technical support to end users.
Install, configure, maintain, and troubleshoot Windows desktops, laptops, and operating systems.
Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, monitors, and other peripherals.
Install, configure, and troubleshoot MS Office 365, Outlook, Teams, browsers, antivirus, and business applications.
Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, DHCP, and network connectivity issues.
Perform software installation, configuration, updates, patching, and routine system maintenance.
Assist users with password, account, and access-related issues in coordination with relevant teams.
Log, update, monitor, and close incidents and service requests through the IT ticketing system.
Perform IMAC activities – Install, Move, Add, and Change as required.
Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and IT assets.
Escalate complex technical issues to appropriate L2/L3, Network, System, or Application teams.
Coordinate with OEMs/vendors for hardware repair, replacement, and warranty-related issues.
Follow defined SOPs, IT policies, security guidelines, and SLA requirements.
Maintain professional communication with users and ensure timely resolution of reported issues.
Required Skills:
Diploma/Bachelor's degree in IT, Computer Science, or a related field.
1–2 years of experience in Desktop Support, IT Support, Service Desk, or Technical Support.
Hands-on experience with Windows 10/11 installation, configuration, and troubleshooting.
Good knowledge of MS Office 365, Outlook, Teams, and common business applications.
Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
Hands-on experience in troubleshooting desktop/laptop hardware and peripherals.
Familiarity with IT ticketing tools and incident management processes.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer-handling skills.
Ability to work independently as well as collaboratively within a team.
Willingness to work in rotational shifts, as per business requirements.
Preferred Skills:
Basic knowledge of Active Directory and user/account management.
Exposure to Microsoft 365 administration/support.
Understanding of ITIL and SLA-based support processes.
Experience with IT asset management and inventory tracking.
Exposure to remote support tools and endpoint management solutions.
📩 How to Apply
Interested candidates can share their updated resumes at:
📧 vaibhavsrivastava@digitechsquad.com

Work arrangement
No