Customer Service Representative

Job Description
Position: Customer Support Representative
Location: Mohali
Process: Blended Process (Voice + Chat/Email Support)
Shift: Rotational Shifts / 24x7 Environment
Experience: Freshers / 6 Months to 1 Year Experience
CTC: ₹3.42 LPA to ₹3.70 LPA
Role Overview
We are looking for enthusiastic and customer-focused Customer Support Representatives to join our team in Mohali. The ideal candidate should possess strong communication skills, a customer-centric approach, and the ability to handle customer queries through multiple channels including voice, chat, and email.
Key Responsibilities
Handle customer interactions via calls, chats, and emails.
Resolve customer queries, complaints, and requests in a timely manner.
Provide accurate information regarding products, services, and processes.
Maintain high levels of customer satisfaction and service quality.
Document customer interactions in the CRM/system.
Meet individual and team performance metrics including quality, productivity, and customer satisfaction scores.
Follow company policies, compliance standards, and operational procedures.
Collaborate with internal teams for issue resolution and customer escalations.
Eligibility Criteria
Freshers or candidates with 6 months to 1 year of BPO/Customer Service experience.
Minimum qualification: 12th Pass / Graduate (as per process requirement).
Excellent verbal and written communication skills in English.
Basic computer knowledge and typing skills.
Ability to work in rotational shifts, including weekends and holidays.
Strong problem-solving and customer-handling abilities.
Preferred Skills
Customer Service Orientation
Active Listening
Communication Skills
Multitasking Ability
Problem-Solving Skills
Team Collaboration
Adaptability and Flexibility
Benefits
Competitive salary package (₹3.42 LPA to ₹3.70 LPA)
Career growth opportunities
Comprehensive training and development
Employee engagement programs
Dynamic and inclusive work environment
Immediate joiners will be preferred.
For more information reach out to HR - Neha
8008325085
mamidi.neha@teleperformancedibs.com

Work arrangement
No