Reservation Associate

The Hotel Reservation Associate is responsible for handling guest reservation requests, providing accurate information about room availability, rates, packages, and hotel policies, and ensuring a smooth booking experience from inquiry through confirmation.
Key Responsibilities
Handle reservations through phone, email, website, and other booking channels.
Process new bookings, cancellations, modifications, and room upgrades accurately.
Check room availability and provide information on rates, room types, packages, and hotel facilities.
Create and maintain accurate guest reservation records in the hotel PMS/reservation system.
Communicate booking confirmations and relevant hotel policies to guests.
Respond promptly and professionally to guest inquiries and special requests.
Coordinate with Front Office, Housekeeping, Sales, and other departments regarding reservations.
Monitor no-shows, cancellations, overbookings, and special arrangements.
Follow hotel reservation procedures, rate policies, payment terms, and cancellation policies.
Identify opportunities for upselling rooms, packages, and additional hotel services.
Maintain confidentiality of guest and payment information.
Handle guest complaints and resolve reservation-related issues professionally.
Prepare reservation reports and support daily revenue and occupancy requirements.
Requirements
Diploma/Degree in Hotel Management, Hospitality, Travel & Tourism, or a related field preferred.
0–3 years of experience in hotel reservations, front office, customer service, or a related role.
Knowledge of hotel PMS/reservation systems and online booking channels.
Good communication and interpersonal skills.
Strong attention to detail and numerical accuracy.
Ability to multitask and work under pressure.
Good command of English; additional languages are an advantage.
Comfortable working in shifts, including weekends and holidays.
Salary upto 18,000

Work arrangement
No