Retail Sales Manager

Role Overview
We are looking for an experienced, customer-centric and commercially driven professional to support the Head of Sales & Marketing in managing the retail sales function and delivering an exceptional customer experience across . The role is responsible for driving sales, managing customer relationships, supervising the retail team, ensuring seamless sales operations and maintaining the premium standards synonymous with our brands.
Sales & Revenue
Achieve monthly and annual sales targets.
Convert walk-in, digital and referral enquiries into sales.
Drive repeat business through relationship building and customer engagement.
Maximise average order value through effective cross-selling and upselling.
Customer Experience
Deliver an exceptional luxury retail experience at every customer touchpoint.
Build long-term relationships with HNIs, architects, designers and discerning retail clients.
Resolve customer concerns efficiently while maintaining the highest service standards.
CRM & Client Management
Maintain a robust customer database.
Ensure timely follow-up on all enquiries, quotations and pending orders.
Develop clienteling initiatives to encourage repeat business and referrals.
Retail Operations
Oversee daily showroom operations.
Ensure impeccable visual merchandising and presentation standards.
Coordinate with production, logistics and accounts for smooth order execution and timely deliveries.
Team Leadership
Lead, motivate and mentor the retail sales team.
Allocate responsibilities and monitor daily performance.
Train team members on product knowledge, sales techniques and customer service standards.
Marketing Support
Support product launches, exhibitions, events and retail activations.
Work closely with the marketing and digital teams to convert leads into sales.
Provide customer insights and market feedback to improve business performance.
Reporting
Prepare daily, weekly and monthly sales reports.
Monitor KPIs including sales, conversions, repeat customers and average order value.
Assist the Head – Sales & Marketing with forecasting and business reviews.
Desired Profile
Experience
8–10 years of experience in luxury retail, premium furniture, interiors, home décor, lifestyle, jewellery or fashion with a proven track record in achieving sales targets and leading customer-facing teams.
Qualifications
Graduate in Business, Marketing or a related discipline. MBA preferred.
Skills & Competencies
Strong sales and negotiation skills.
Excellent communication and interpersonal abilities.
Leadership and team management.
Customer relationship management.
Strong organisational and analytical skills.
Proficiency in Microsoft Office and CRM software.
Success Measures
Achievement of sales targets
High enquiry-to-sale conversion
Growth in repeat customers
Customer satisfaction
Team performance
Efficient order execution
Strong CRM discipline
Premium showroom standards

Work arrangement
No