Order Handling Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Order Handling Manager
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Your Role: Own the Challenge
In this role, you will have the opportunity to provide technical, order management, and payment-related support to both internal and external customers. You will collaborate with cross-functional teams to ensure complete ownership and timely resolution of customer requests while contributing to continuous improvements in customer satisfaction and operational excellence.
The work model for the role is: Hybrid
Please note that global relocation and LTA support are not available for this position.
This role contributes to the Motion Industrial Motors Division in San Luis Potosí, Mexico.
Key Responsibilities:
Ensure timely resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Finance, and other internal and external stakeholders.
Recommend appropriate solutions for customer requests and coordinate with the relevant teams to ensure end-to-end management of the request (e.g., production planning, scheduling, pricing, quotations, invoicing, and delivery).
Proactively keep customers informed about the status of their requests and address any questions or concerns.
Prepare and analyze reports and key performance indicators (KPIs), including forecasts and sales performance metrics, and share insights with management.
Qualifications:
2+ years of experience in order handling, order management, or customer support operations.
Experience working with SAP.
Experience coordinating with Sales, Operations, Supply Chain, and Finance teams.
Experience monitoring, analyzing, and reporting KPIs.
Intermediate English proficiency, both written and spoken.
Technical knowledge of electric motors is a plus.
Strong organizational, problem-solving, and interpersonal skills, with the ability to manage multiple priorities, adapt to change, and deliver results in a dynamic environment.
Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain Management, or a related field.
We also offer our employees the following benefits:
Performance Bonus
Saving fund
Paid parental leave
Life insurance
Retirement plan
Health and dental insurance
Wellbeing program
Flex days
Employee Assistance Program (PAE)
Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.