Jr. Tech Support

Junior Technical Recruiter (FTE) Location: Remote, India Working Hours: Eastern Time (North American business hours), which means evening and night shifts in IST
About Agility IT Agility IT is an IT staffing and technology services partner working with clients across Canada, the United States, and India. We place ServiceNow, SAP, and other enterprise technology professionals with financial institutions, energy companies, technology firms, and growing businesses.
The Role We're hiring a Junior Technical Recruiter to join our team. This role is a great fit for someone early in their recruitment career, or someone coming from tech support, IT helpdesk, or customer support who wants to move into tech recruitment.
You won't be providing technical support. What we need is someone who understands technology well enough to talk to engineers and consultants with confidence, communicates clearly, and picks up new tools and processes quickly. If you've spent time explaining technical issues to users, you already have a head start.
You'll be working Eastern Time hours to stay aligned with our North American clients and candidates.
What You'll Do
Source candidates for IT roles using LinkedIn, job boards, and our internal database
Screen candidates by phone and video to assess skills, experience, availability, and fit
Read job descriptions and understand what the client actually needs before you start searching
Build and maintain a pipeline of qualified candidates for current and upcoming roles
Coordinate interviews between candidates, clients, and internal team members
Keep candidate records, notes, and submission details accurate in our ATS
Write clear candidate summaries and submissions for account managers and clients
Follow up with candidates throughout the process so no one is left waiting
Support onboarding paperwork and documentation once a candidate is placed
Learn our recruitment tools, workflows, and client processes, and adapt as they evolve
What You Bring
0 to 2 years of experience in recruitment, tech support, IT helpdesk, customer support, or a similar role
Strong spoken and written English; you'll be on calls with candidates and clients in North America every day
Comfort with technology and technical terms, even if you're not an expert in every platform
A quick learner who can get up to speed on new tools without much hand-holding
Organized, detail-oriented, and good at managing several things at once
Confident reaching out to people you don't know and holding a professional conversation
Able to work independently in a remote setup
Must be available to work Eastern Time hours on a consistent basis
Nice to Have
Degree or diploma in Computer Science, IT, Engineering, or a related field
Any exposure to IT recruitment, staffing, or HR
Familiarity with LinkedIn Recruiter, job portals, or an ATS
Basic understanding of enterprise platforms like ServiceNow, SAP, or cloud technologies
Experience with Microsoft Office or Google Workspace
Who Does Well Here
People who enjoy talking to people and don't shy away from the phone
Curious learners who want to understand the tech behind the roles they're filling
Reliable team players who follow through on every candidate and every task
Anyone from a support background who is ready to turn their communication and technical skills into a recruitment career
Compensation INR 25,000 to 30,000 per month, based on experience, communication skills, and overall fit for the role.

Work arrangement
No