Customer Support Executive

Pay: ₹225,000.00 - ₹250,000.00 per year
Job description:
Job Description – Customer Support Executive (B2C)
Position: Customer Support Executive (B2C)
Location: Coimbatore
Employment Type: Full-Time
Experience: Fresher / Up to 1 Year
About the Role
We are looking for a customer-focused and enthusiastic Customer Support Executive (B2C) to provide exceptional support to customers across GCC regions. The ideal candidate will handle customer inquiries, resolve concerns, coordinate with internal teams, and ensure a seamless customer experience while maintaining high service standards.
Key Responsibilities
Handle customer inquiries through phone, email, chat, and other communication channels.
Provide accurate information about diagnostic services, test packages, appointments, and reports.
Resolve customer complaints and concerns with professionalism and timely follow-ups.
Coordinate with internal departments to ensure quick resolution of customer issues.
Maintain excellent customer satisfaction by delivering prompt and quality support.
Record all customer interactions, complaints, and follow-up activities accurately in the ERP/CRM system.
Track pending customer requests and ensure timely closure.
Assist customers with appointment scheduling, report-related queries, and service requests.
Maintain confidentiality of customer information and follow company policies.
Meet customer service quality standards and performance targets.
Required Qualifications
Bachelor's Degree in Science, Biology, Biotechnology, Microbiology, Biochemistry, Life Sciences, or DMLT.
Freshers or candidates with up to 1 year of experience in Customer Support, Customer Service, BPO, Call Centre, Healthcare Support, or Client Relationship Management.
Experience in the healthcare or diagnostic industry will be an added advantage.
Required Skills
Customer Service
Customer Relationship Management
Call Handling
Email & Chat Support
Complaint Resolution
ERP/CRM Management
MS Excel, Word & PowerPoint
Professional Email Communication
Active Listening
Excellent Communication Skills
Problem-Solving
Time Management
Multitasking
Attention to Detail
Teamwork
Customer-Focused Approach
Preferred Candidate Profile
Excellent verbal and written communication in English.
Strong interpersonal and customer relationship skills.
Ability to handle multiple customer interactions efficiently.
Positive attitude with strong problem-solving abilities.
Willingness to work in a fast-paced environment.
Basic knowledge of diagnostic laboratory services will be an added advantage.
Join us?
Opportunity to work with a leading healthcare diagnostics organization.
Exposure to GCC customer support operations.
Professional learning and career growth.
Supportive and collaborative work environment.
Benefits:
Cell phone reimbursement
Provident Fund
Work Location: In person

Work arrangement
No