Team Member-Support Services Processes-Government Business-TASC-Government Business-Product Manager

Job Title
Senior Manager/AVP- Process- Government Business
Function
Government- Acc. opening, maintenance and closure
Department
Government Business
Reporting To
Team Lead
Location
New Delhi
Unit
Government Business
Job Purpose
To ensure accurate, compliant, and timely scrutiny of account opening, maintenance, and closure requests for Government Departments and Government entities in accordance with RBI regulations and internal bank policies.
To mitigate operational and compliance risks through effective document scrutiny, stakeholder coordination, process improvements, MIS reporting, and capability building of business teams.
Key responsibilities
Conduct detailed scrutiny of account opening documentation for Government Departments and other Government entities in accordance with regulatory and bank internal process guidelines.
Verify KYC documents, constitutional documents, authorisation letters, government orders, and related records as per the prescribed KYC framework and guidelines.
Ensure full compliance with RBI regulations, internal policies, and procedural requirements during account onboarding and maintenance.
Review and process account maintenance requests, including addition or deletion of authorised signatories, signature updates, dormant account reactivation, and other account modifications.
Scrutinise account closure requests, validate supporting documentation, and ensure all necessary approvals are obtained prior to closure.
Liaise with Branches, Government Business Relationship Teams, and RPC Operations Teams to resolve discrepancies and ensure timely processing of requests.
Maintain defined turnaround times (TATs) while ensuring high-quality, error-free scrutiny and approvals.
Identify and escalate operational, regulatory, and compliance risks observed during document verification and account processing.
Analyse existing processes, identify gaps and inefficiencies, and recommend process improvement initiatives to enhance operational effectiveness.
Prepare and circulate Management Information System (MIS) reports related to account opening, maintenance, and closure activities for senior management review.
Deliver training and knowledge-sharing sessions to Government Business teams and other relevant stakeholders on operational processes, compliance requirements, and policy updates.
Role Specification
Relevant banking experience of account opening around 4 yrs.
Desired educational/qualification requirement is normally Graduate from a reputed Institute
Background in Government Business-Ops is required. Prior experience of driving and managing Teams is a must.
Good Leadership, Self-motivation and communication skills for driving Teams
Skills / Knowledge Required
Strong knowledge of RBI regulations, KYC guidelines, Government account opening procedures, and banking operational policies related to account lifecycle management.
Proficiency in document scrutiny, risk and compliance assessment, stakeholder coordination, MIS reporting, and handling account maintenance and closure scrutiny with high accuracy.
Excellent analytical, communication, and problem-solving skills, with the ability to identify process gaps, drive improvements, and deliver training to business teams and stakeholders