Customer Experience Executive

About:
EDT (Everyday Design & Technology) is looking for a dedicated and customer-focused
Customer Experience Executive to join our team. This role is responsible for handling
customer interactions across multiple platforms, ensuring timely resolution of queries,
maintaining accurate records, and acting as a coordination point between internal teams.
At EDT, we strongly believe that exceptional customer service starts with respecting and
empowering our employees. We offer a professional, disciplined, and supportive work
environment where individuals are encouraged to grow, learn, and take ownership of their
responsibilities.
Key Responsibilities:
Resolve customer queries through Email, Phone Calls, WhatsApp, and Social Media platforms in a professional and empathetic manner.
Provide live product demonstrations to customers and guide them through product features and usage.
Prepare and maintain accurate records of all customer tickets and interactions.
Reach out to abandoned checkout customers to understand their concerns or reasons for not completing the purchase.
Ensure regular and timely follow-ups on all open and pending customer tickets until closure.
Prepare weekly and monthly reports on customer queries, trends, and key observations.
Manage end-to-end coordination between the Customer Experience team, Product team, and Logistics team to ensure smooth resolution of issues.
Maintain a high standard of communication, professionalism, and problem-solving in all interactions.
Required Skills & Competencies:
Strong verbal and written communication skills.
Good problem-solving and analytical thinking ability.
Customer-centric mindset with attention to detail.
Ability to manage multiple tasks and follow up effectively.
Basic understanding of customer support tools and reporting (training will be provided where required).
Ability to work collaboratively with cross-functional teams.
Experience:
Prior experience in customer service or customer support is preferred but not mandatory.
Freshers with the right attitude, communication skills, and willingness to learn are welcome to apply.
Qualifications:
Graduate in any discipline (preferred).
Qualification requirements are flexible and can be discussed based on the candidate’s skills and experience.
Work Details:
Employment Type: Full-time
Working Hours: 10:00 AM to 7:00 PM
Working Days: Monday to Saturday
Work Location: Kamala Mills, Lower Parel, Mumbai
Why Join EDT:
Professional and respectful work culture
Clear processes and structured learning
Opportunity to work with a growing consumer-focused brand
Equal importance is given to customer satisfaction and employee well-being

Work arrangement
No