Branch Manager

Job Description:
The Branch Manager will be responsible for overall management and performance of the branch, including day-to-day operations, staff management, student experience, admission, sales, training coordination, and achievement of business targets. The role requires strong leadership, operational and people- management skills, with the ability to ensure smooth functioning of the branch and contribute to its growth.
Key Responsibilities:
Manage and oversee the complete day-to-day operations of the branch and ensure smooth and efficient functioning
Take overall responsibility for the performance, productivity and discipline of all branch staff
Lead, supervise, and coordinate employees across departments
Set team goals, monitor individual and team performance, and ensure achievement of assigned admission, enrollment, revenue and operational targets
Monitor daily activities, attendance, punctuality, task completion, and overall staff productivity
Conduct regular team meetings and provide guidance, feedback, and performance support to employees
Monitor the sales and admission pipeline, follow-ups, conversations and revenue performance of the branch
Ensure proper coordination between all departments
Ensure branch processes, company policies, reporting procedures and operational standards are properly followed
Prepare and review regular branch performance reports, including admissions, revenue, staff performance, student activities and operational updates
Identify areas for improvement and implement strategies to improve branch productivity, enrollment, student satisfaction, and overall business performance
Maintain a professional, disciplined and productive work environment within the branch
Coordinate with the management and provide regular updates regarding branch performance, challenges and requirements
Take ownership of branch-level targets and contribute to the overall growth and development of the institution.
Key Skills and Competencies:
Strong leadership and team - management skills
excellent communication and interpersonal skills
Strong sales and business development understanding
Operations and people management skills
Target - oriented and result driven approach
Problem solving and decision making abilities
Ability to manage multiple departments and priorities
Good knowledge of MS Office/Excel and reporting tools
Qualification:
Bachelor's degree in Business Administration, Management, Education or a related field
3-4 Years of relevant experience in branch management, operations, sales, EdTech, or a similar managerial role
Prior experience managing a team and handling end-to-end branch operations is preferred
Work Location:
In person

Work arrangement
No