Live opening · Posted 17 days ago
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04 | Senior Sustaining Engineer – Production Support
5+ YEARS
JOB SUMMARY
We are looking for a Sustaining Engineer to provide ongoing technical support, maintenance, troubleshooting, and continuous improvement for production software platforms. The role focuses on maintaining reliability after deployment, resolving production issues, performing root-cause analysis, implementing fixes, and working closely with engineering and customer-facing teams.
KEY RESPONSIBILITIES
Provide technical support for production applications and platforms.
Monitor, investigate, and resolve production incidents.
Troubleshoot across application, infrastructure, database, and integration layers.
Analyze logs, metrics, traces, and system behavior to identify issues.
Perform root-cause analysis for recurring and critical incidents.
Implement bug fixes, patches, configuration changes, and improvements.
Work with development, DevOps, and deployment teams to resolve complex issues.
Support application upgrades, releases, migrations, and maintenance.
Participate in incident management and post-incident reviews.
Develop troubleshooting guides, runbooks, and knowledge-base documentation.
Identify recurring operational problems and automate or eliminate them.
Track production issues through resolution and communicate with stakeholders.
Improve system performance, reliability, and operational processes.
Participate in technical support interactions when required.
Provide knowledge transfer and mentoring to other support engineers.
SKILLS & QUALIFICATIONS
REQUIRED SKILLS
GOOD TO HAVE
• 5+ years in software engineering, production support, application support, SRE, DevOps, or sustaining engineering.
• Kubernetes and Helm.
• Strong Linux/Unix experience.
• Prometheus / Grafana.
• Strong troubleshooting and debugging skills.
• ELK / OpenSearch.
• Python, Bash, or scripting experience.
• CI/CD experience.
• Production application troubleshooting.
• Terraform / Infrastructure as Code.
• APIs, microservices, and distributed applications.
• AI/ML application support.
• Docker and Kubernetes.
• SaaS platform experience.
• AWS, Azure, or GCP.
• Customer-facing technical support.
• Databases and SQL.
• 24x7 production support / on-call experience.
• Logs, monitoring, and observability tools.
• Networking fundamentals.
• Incident management and root-cause analysis.
• Strong communication and documentation skills.
IDEAL CANDIDATE A calm, customer-oriented production engineer who finds root causes, resolves issues effectively, and drives continuous improvement.
Work arrangement
No
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