CEC Officer - Correspondence - Credit Cards-Customer Experience Center-Customer Service

Job Description:-
Graduate
Minimum 0 to 2 years of experience in customer service role on email support or calls.
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Banking Background preferred
A bachelor's degree in Business Administration, Finance, or a related field is preferred.
Minimum 2 years of experience in a customer service role, preferably in the banking or financial services industry.
Excellent verbal and written communication skills in English and Hindi (or any other regional language as per location).
Strong interpersonal skills and the ability to build rapport with customers.
Proficiency in using Microsoft Office applications and customer relationship management (CRM) systems.
Ability to work in a fast-paced, target-driven environment with a focus on customer satisfaction.
Good problem-solving and analytical skills, with the ability to make sound decisions.
Willingness to work in shifts, including weekends and public holidays, as per business needs.
A customer-centric mindset and a passion for delivering exceptional customer service.
Manage inbound customer calls, emails, and other forms of correspondence efficiently and professionally.
Provide accurate and timely responses to customer queries, ensuring a high level of customer satisfaction.
Handle customer complaints and escalations, working towards a quick and amicable resolution.
Maintain a thorough understanding of credit card products and services to offer accurate information to customers.
Collaborate with other teams, such as the credit card operations and marketing teams, to ensure a seamless customer journey.
Identify and report any potential fraud or misuse of credit card accounts, following established protocols.
Maintain accurate records of customer interactions and ensure data privacy and security.
Stay updated with the latest product knowledge and industry trends to offer relevant and up-to-date information.
Participate in team meetings and training sessions to enhance skills and contribute to continuous improvement.

Work arrangement
No