Front Desk Receptionist

Company Description Crystal Hearing Solutions is a leading provider of hearing aid fitting services in Mumbai, supported by over 30 years of combined industry expertise. The team consists of highly motivated professionals focused on delivering high-quality products and services to individuals with hearing challenges across all age groups. The company emphasizes quality, service, and value, offering a one-stop solution tailored to each customer’s specific requirements. Crystal Hearing Solutions is committed to customer satisfaction and aims to create a positive impact on the community through its work.
Role Description This is a full-time, on-site Front Desk Receptionist role based in Mumbai. The Front Desk Receptionist will be responsible for greeting visitors, managing patient check-ins and check-outs, and maintaining a welcoming and professional reception area. Daily tasks include answering and directing phone calls, scheduling and confirming appointments, handling basic inquiries about services, and coordinating with the clinical and administrative teams. The role also involves performing clerical duties such as managing records, handling correspondence, and supporting day-to-day office operations to ensure smooth clinic workflow.
Qualifications
Strong customer service and communication skills to interact professionally with patients, families, and visitors.
Proficient phone etiquette and receptionist duties, including answering calls, routing inquiries, and managing appointment schedules.
Clerical skills such as basic data entry, record keeping, filing, and handling office correspondence.
Ability to maintain a calm, courteous, and organized front desk environment in a healthcare setting.
Prior experience in a receptionist, front desk, or customer-facing role, preferably in healthcare or a related service industry.
Basic computer literacy, including familiarity with email, calendars, and office software; experience with clinic or practice management systems is an advantage.
Minimum high school diploma or equivalent; further education in administration or healthcare support is beneficial.
Strong attention to detail, reliability, and the ability to work on-site full time in Mumbai.

Work arrangement
No