Live opening · Posted 16 days ago
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ABOUT PEPR
PEPR is an athleisure and lifestyle brand built around comfort, movement and everyday ease. With collections across activewear, everyday essentials and outerwear for men and women, PEPR brings together performance, comfort and contemporary style. (PEPR)
ROLE DESCRIPTION
We’re looking for a Customer Relationship Manager to own and strengthen the relationship between PEPR and its customers.
This role goes beyond simply answering queries, you’ll help build a customer experience that feels personal, responsive and aligned with the brand.
You’ll work on:
Managing customer queries across WhatsApp, email, social media and other channels
Ensuring timely and thoughtful responses to customers
Handling questions around products, sizing, orders, shipping, returns and exchanges
Understanding customer concerns and resolving issues efficiently
Maintaining a clear record of customer interactions and feedback
Identifying recurring customer concerns and sharing insights with the wider team
Working with the operations and marketing teams to improve the overall customer journey
Helping build long-term customer relationships and brand loyalty
Identifying opportunities for repeat purchases, retention and engagement
Ensuring every customer interaction reflects PEPR’s tone and values
QUALIFICATIONS
1–3 years of experience in customer relations, customer success, CRM, eCommerce or a similar role
Excellent written and verbal communication
Strong problem-solving and interpersonal skills
Comfortable handling multiple conversations and queries simultaneously
Strong attention to detail and follow-through
Understanding of eCommerce and D2C customer journeys is a plus
Experience with CRM, helpdesk or customer-support tools is a plus
Ability to communicate with empathy while maintaining professionalism
WHAT WE OFFER
Work closely with a growing Indian athleisure brand
Exposure to D2C, eCommerce and customer experience
Opportunity to directly influence the customer journey
Work closely with marketing, creative and operations teams
A fast-moving environment with room to learn and take ownership
Opportunity to grow with the brand
DETAILS
Location: Navi Mumbai (On-site)
Experience: 1–3 years
Role: Full-time
Work arrangement
No
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