Desktop / IT Support Engineer – L1

Company Description
AppsTech Solution is a System Integrator and IT Infrastructure Services provider delivering end-to-end IT solutions across India. We specialize in turnkey IT projects, networking and security solutions, server and backup solutions, facility management services (FMS), and dedicated IT manpower.
We also provide 24×7 technical help desk support across multiple IT domains, ensuring reliable operations and seamless IT support for our customers.
JOB LOCATION: Chennai (Automotive Customer)
Responsibilities
Provide 24×7 IT support and handle service requests via phone, email, and ticketing tools
Install, configure, and troubleshoot Windows OS, MS Office, and authorized applications
Resolve desktop, software, email, and basic network issues; escalate when required
Manage Active Directory users, email configuration, and end-user access
Support LAN, Wi-Fi, printers, scanners, and CCTV connectivity
Perform basic switch, VLAN, IP, DNS, and DHCP configuration
Monitor network traffic, switch ports, and prepare periodic reports
Assist in Windows Server, antivirus, backup, and storage (RAID) management
Maintain documentation and follow IT policies and compliance standards
Required Skills
Strong troubleshooting skills for end-user devices
Good knowledge of Windows OS, MS Office, and basic desktop applications
Basic understanding of Active Directory, email, and networking (LAN, DNS, DHCP, Wi-Fi)
Ability to diagnose and resolve hardware, software, and connectivity issues
Familiarity with antivirus, backup, and basic server/switch concepts
Good communication skills (English & Hindi) with strong customer focus
Ability to work independently, in a team, and in a 24×7 shift environment
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field
Diploma / BSc – IT / MSc – IT
Global certification will be an added advantage
Experience
1-3 years of experience

Work arrangement
No