Patient Care & Healthcare Support Executive

PATIENT CARE & HEALTHCARE SUPPORT EXECUTIVEDoctors On Call | Inbound Healthcare Process
📍 Job Location: Belagavi, Karnataka
🏢 Work Mode: On-site
💼 Employment Type: Full-Time
👥 Open Positions: 10
💰 Salary: Up to ₹3,00,000 per annum
📞 Process: Doctors On Call – Inbound Healthcare
👨‍💼 Reporting To: Team Leader
🌟 About the Role
We are looking for empathetic, responsible, and communication-focused professionals to join our Doctors On Call – Inbound Healthcare Process.
As a Patient Care & Healthcare Support Executive, you will be the first point of contact for patients and customers seeking assistance. You will handle inbound calls, understand their requirements, assist with appointment coordination, support ambulance-service requests, maintain accurate records, and ensure that urgent situations are escalated through the appropriate channels.
This is a fully on-site opportunity in Belagavi for individuals who want to build their career in healthcare operations and customer experience.
🎯 Key ResponsibilitiesPatient & Customer Support
Handle inbound calls from patients/customers professionally and courteously.
Understand caller requirements and collect accurate information.
Communicate clearly, professionally, and empathetically.
Provide assistance according to approved process guidelines.
Appointment Coordination
Assist patients with scheduling appointments.
Check doctor availability based on the information provided.
Collect location/ZIP-code details where required.
Coordinate doctor visits according to the process.
Ambulance & Emergency Support
Handle ambulance-service requests.
Collect required emergency and location information.
Follow the defined emergency escalation procedure.
Coordinate with the appropriate authorized team/service provider.
Remain calm and professional during urgent calls.
Call Documentation
Accurately record call details in the designated system.
Maintain complete and accurate customer/patient information.
Document actions taken and required follow-ups.
Maintain confidentiality of sensitive information.
Escalation & Coordination
Identify calls requiring specialized or senior assistance.
Escalate medical, emergency, complex, or high-risk situations to the appropriate authorized professional/team.
Coordinate effectively with the Team Leader and relevant healthcare personnel.
Quality & Compliance
Follow approved scripts, workflows, SOPs, and process guidelines.
Maintain required call-quality standards.
Follow confidentiality, data-security, and applicable healthcare compliance requirements.
Participate in training, coaching, and quality sessions.
🛡️ Important Responsibility Boundary
This is a patient-support and healthcare operations role.
Employees are expected to follow approved procedures and escalation protocols. They must not independently diagnose medical conditions, prescribe medication, or provide clinical treatment unless specifically authorized and appropriately qualified/licensed under the applicable process.
Medical or high-risk situations must be escalated to the designated authorized healthcare professional/team.
👤 Who We're Looking For
We are looking for candidates who are:
Confident and professional communicators.
Empathetic and patient-focused.
Good listeners.
Comfortable handling inbound calls.
Calm under pressure.
Responsible when handling confidential information.
Comfortable working with computer-based systems.
Willing to work in a healthcare-support environment.
Reliable, punctual, and professional.
Available to work on-site in Belagavi.
🎓 Eligibility
Education:
Graduates preferred.
Healthcare, nursing, life-science, or related educational background is an advantage where applicable.
Experience:
Freshers with strong communication skills can apply.
BPO, voice-process, customer-service, international voice, or healthcare-support experience will be an advantage.
💡 Skills Required
Excellent verbal communication.
Good active-listening skills.
Professional telephone etiquette.
Customer-handling and problem-solving skills.
Basic computer knowledge.
Good typing and documentation skills.
Ability to remain composed during urgent situations.
Strong attention to detail.
Team-oriented approach.
📚 Training & Onboarding
Selected candidates will receive process training before going live.
Training will cover:
Doctors On Call process
Inbound call handling
Patient/customer communication
Appointment scheduling
Doctor availability coordination
Ambulance-service request handling
Emergency escalation procedures
System/CRM usage
Call documentation
Quality standards
Confidentiality and data security
Process SOPs and compliance
📊 Performance Expectations
Employees will be expected to maintain:
High-quality customer interactions.
Accurate information capture.
Proper documentation.
Compliance with SOPs and escalation procedures.
Professional call etiquette.
Reliable attendance and punctuality.
Required response-time standards.
Consistent customer-service performance.
🏢 Team Structure
Patient Care & Healthcare Support Executive
↓
Team Leader
↓
Operations Management
A dedicated Quality Analyst will monitor interactions, conduct quality evaluations, provide feedback, and support continuous improvement.
🚀 Why Join Us?
On-site opportunity in Belagavi
Salary package up to ₹3 LPA
Healthcare-focused international operations environment
Structured training and onboarding
Opportunity to build healthcare customer-support experience
Professional and growth-oriented work environment
Career growth opportunities based on performance
📩 APPLY NOW
If you are someone who believes that every conversation matters and wants to build a career where communication and empathy can make a real difference, we'd love to hear from you.
Join our Patient Care Operations Team and become the voice that helps patients get the right support at the right time.
📍 Location: Belagavi, Karnataka
🏢 Work Mode: On-site
💰 Salary: Up to ₹3,00,000 - 3,20,000per annum

Work arrangement
No