City Lead – Operations (Automotive background)

City Lead – Operations
Rotto | Bengaluru (with travel to launch cities) | Full-time
About Rotto
Rotto is building a full-stack doorstep and hub-based car care platform — in-house mechanics, OEM-grade quality at local-garage prices, and an AI diagnostics layer as the core moat. Backed by prominent angels and funds, we're expanding zone by zone on a doorstep-first, capital-light model, with hubs layered in once density is proven.
The Role
We're looking for a City Lead – Ops who has actually done the 1→10 journey before — someone who has taken a raw, unproven city/zone operation and turned it into a repeatable, profitable engine. This is not a maintain-and-optimize role. It's a build-from-scratch role: you'll own everything from mechanic hiring and training to job density, SLA adherence, and unit economics in your zone.
You'll be the single point of accountability for making Rotto's doorstep model work on the ground — treating the zone like your own P&L.
What You'll Own
Launch & scale a zone end-to-end — from first job to a fully productive, self-sustaining operation
Mechanic supply: sourcing, hiring, onboarding, and ramping technicians to full productivity (jobs/day/tech)
Operational density: driving job density per zone, tightening technician utilization and routing
Unit economics ownership: tracking and improving weeks-to-productive ramp, jobs/day/tech, cost per job, and doorstep-to-hub overflow signals
Quality & SLA: ensuring proof-of-repair compliance, customer satisfaction, and rework rates stay within target
On-ground problem solving: fixing breakdowns in supply, scheduling, parts availability, or customer experience in real time
Feedback loop to product/central ops: flagging what's broken in tooling, catalogue, or process, and pressure-testing assumptions before they scale citywide
Building the playbook: codifying what works in your zone so it can be replicated in the next one
What We're Looking For
Proven 1→10 builder — you've taken an ops function, city, or business unit from nothing/early-stage to a working, scaled system (ideally in hyperlocal services, quick commerce, mobility, D2C ops, or similar on-ground-heavy businesses)
Comfortable with ambiguity and a high degree of ownership — no playbook exists yet; you write it
Strong bias for action and ground-level presence — this is not a desk job; you'll be in the field with mechanics and customers regularly
Analytical enough to run your zone on numbers (density, utilization, cost per job), not just instinct
Experience managing/mobilizing a blue-collar or gig workforce is a strong plus
Founder-mindset — thinks like an owner, not an operator executing someone else's plan
What Success Looks Like
Zone hits target job density and technician productivity within the ramp window
Unit economics in your zone validate (or clearly falsify, fast) Rotto's zone-level assumptions
A documented, repeatable playbook that the next city lead can pick up and run with
Why Rotto
You'll be one of the first people to prove out Rotto's core operating model in a live market — with direct visibility to the founding team and real influence over how the company scales city by city.

Work arrangement
No