Trade Relationship Manager

ROLES AND RESPONSIBILITIES
Responsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.
Actively participate in the planning and execution of the company’s marketing activities, providing vital inputs based on interactions with prospects.
Support and service existing customers by addressing their queries and resolving issues.
DETAILED DESCRIPTION
Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources.
Establish connections with potential clients, explain product/service capabilities, and finalise sales presentations.
Assist in the creation of Requests for Proposals (RFPs).
Discuss commercial terms with potential clients.
Address queries raised by prospective clients.
Liaise internally for necessary inputs and approvals.
Finalise contracts and close deals.
Ensure receipt of subscription fees as per agreed terms.
Assist Relationship Managers in the execution of their account and territory strategies.
Support the company’s strategic and ongoing marketing and brand awareness campaigns.
Drive prospect participation in internal and external events and webinars.
Extend support to clients during the onboarding process.
Respond to queries related to subscription plans and offerings.
Log and escalate customer complaints appropriately to ensure timely resolution.
Make regular calls to existing clients for proactive service and support.
Resolve any issues faced by clients regarding subscription fee payments.
Address client queries related to transaction processing by coordinating internally and following up with accurate responses.
Guide customers on IT-related issues on the 360tf platform or arrange expert support when required.
Work closely with Relationship Managers to understand client requirements and deliver the best level of service to each customer segment.
Handle queries raised by referral partners related to customer service.
Systematically document customer interactions, turnaround times, and complaint resolutions.
Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes.

Work arrangement
No