Digital Program Manager

Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview
Digital experiences across Email and Web are critical to how Genesys connects customers and prospects with relevant content, campaigns, and solutions. The Digital Program Manager drives coordinated delivery of cross-functional Demand Generation initiatives, moving complex programs from intake through launch with clear priorities, ownership, dependencies, and success measures.
This role independently manages concurrent digital programs and brings together Email, Web, Product Marketing, Creative, Content, SEO, UX, Analytics, and Web Engineering teams. You will create visibility into program health, proactively manage risks and dependencies, and keep stakeholders aligned around shared commitments and launch readiness.
Working in close partnership with the PMO and cross-functional stakeholders, you will independently manage complex digital programs while contributing to planning practices, launch readiness, stakeholder communications, and continuous improvement. The role provides exposure to global, enterprise-level marketing initiatives and opportunities to expand your expertise across digital channels, program operations, analytics, and cross-functional delivery.
Key Responsibilities
Own end-to-end program coordination for Email and Web initiatives from intake and scoping through launch and retrospective, establishing clear timelines, milestones, ownership, and delivery expectations
Drive planning across multiple concurrent digital initiatives, surfacing dependencies, resource considerations, risks, and tradeoffs that could affect delivery or launch readiness
Lead kickoff meetings, scoping sessions, and program cadences that align cross-functional stakeholders across Demand Generation, Email, Web, Product Marketing, Creative, Content, SEO, UX, Analytics, and Engineering
Translate business requirements into actionable plans with clear owners, deadlines, dependencies, and decision points
Partner with Email and Web teams to align initiative timelines with channel release schedules and improve delivery predictability
Monitor program health, proactively resolving or escalating blockers and providing stakeholders and leadership with clear visibility into milestones, risks, dependencies, and launch readiness
Coordinate launch readiness and post-launch evaluation, confirming deliverables meet agreed requirements and partnering with stakeholders to track success measures
Lead retrospectives and contribute to scalable program management practices that improve cross-functional collaboration, team effectiveness, and delivery predictability
Required Qualifications
5+ years of program or project management experience supporting digital, web, digital marketing, or technology initiatives for global cross-functional teams
Demonstrated experience independently managing complex initiatives from intake and planning through execution, launch, and post-launch evaluation
Proven ability to manage multiple concurrent programs with interconnected timelines, stakeholders, priorities, and dependencies
Strong background in roadmap planning, dependency management, risk mitigation, stakeholder alignment, and launch coordination
Experience partnering across multidisciplinary teams such as Email, Web, Product Marketing, Creative, Content, SEO, UX, Analytics, or Engineering
Strong written, verbal, and presentation skills, with the ability to communicate effectively with audiences ranging from delivery teams to leadership
Experience using project and program management platforms such as Jira, Asana, Monday.com, Confluence, or comparable tools
Strong organizational, prioritization, and problem-solving capabilities, with the ability to work autonomously in a global, matrixed, remote environment
Preferred Qualifications
Experience supporting enterprise SaaS, technology, or global corporate websites and digital marketing programs
Experience with program management practices supporting Email and Web channels, including campaign or release planning
Familiarity with digital analytics, experimentation, and optimization platforms such as Google Analytics, Adobe Analytics, Looker, Tableau, Optimizely, or related tools
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$87,700.00 - $154,300.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your applic