Customer Relations Manager

Company Description SSIPL is a growing organization that focuses on delivering high-quality products and services while building long-term relationships with customers and partners. The company values professionalism, integrity, and a customer-first mindset across all operations. SSIPL offers opportunities for team members to contribute to process improvement, customer satisfaction, and business growth. The work environment encourages collaboration, accountability, and continuous learning for individuals committed to developing their careers in customer-facing roles.
Role Description The Customer Relations Manager is a full-time, hybrid role based in Gaya, with flexibility for some work-from-home arrangements. This role is responsible for managing customer interactions, addressing inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. Day-to-day tasks include handling escalations, monitoring customer feedback, maintaining customer records, and coordinating with internal teams to improve service quality. The Customer Relations Manager will also develop and implement customer service processes, prepare reports on customer satisfaction, and support initiatives to strengthen loyalty and retention. The role requires consistent communication with customers and stakeholders, both in-person and virtually, to uphold SSIPL’s service standards.
Qualifications
Experience in customer service, client relationship management, or account management, preferably in a fast-paced environment.
Strong communication and interpersonal skills, with the ability to handle difficult conversations and resolve conflicts professionally.
Proficiency in using CRM tools, spreadsheets, and basic office software to manage customer data and generate reports.
Organizational and problem-solving skills, including the ability to prioritize tasks and manage multiple customer cases simultaneously.
Ability to work effectively in a hybrid setting, collaborating with on-site and remote team members while maintaining responsiveness.
Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred; relevant experience may be considered in lieu of a degree.
Knowledge of customer experience best practices and a strong commitment to service excellence and continuous improvement.
Fluency in English and local languages used in Gaya, with clear written and verbal communication.

Work arrangement
No