Partner Management Lead - Grocery & Retail

About the role and team
As a Partner Management Lead, you will front the charge for one of Uber’s most critical growth frontiers. You are responsible for a high-stakes portfolio of major merchant accounts across key sectors of the retail industry — specifically those with centralized operations in the local Canadian market across a wide range of product offerings that present unique challenges in their own right. This is a leadership role, sitting on the Canada Commercial leadership team, with responsibility for multiple direct reports. You will bridge the gap between high-level strategy and the granular reality of retail operations to ensure the best possible user experience, merchant collaboration and earner experience on our marketplace.
The environment is fast-paced and demands a high degree of resilience and ownership. You aren't just managing existing accounts; you are participating in the sales strategy for net-new retail giants and navigating the "messy" complexity of unscaled partnerships. You will lead a high-performing team in an atmosphere of radical accountability, where you must pivot from senior external negotiations to solving operational bottlenecks in real-time. If you are energized by the challenge of defining a market and thrive in a culture of excellence and ambiguity, this is where you will grow.
What you’ll do
Define and execute the selection and growth strategy for unscaled key grocery accounts in the market, ensuring long-term financial sustainability.
Build and nurture deep relationships with strategic partners across their entire lifecycle, acting as a trusted advisor to senior merchant counterparts.
Lead complex partnership management and key deal renegotiations, balancing partner needs with Uber’s commercial objectives.
Build a high-performing Account Management team through active recruitment, coaching, and fostering a culture of technical and commercial excellence.
Design and drive innovative growth initiatives from inception to completion, working cross-functionally with Operations, Product, Marketing, and Legal.
Work across different retails sectors and navigate varying fulfillment models, developing scalable solutions that allow retailers to thrive on our marketplace.
Basic Qualifications
Minimum 6 years of experience, ideally in the Marketplace space, Strategy Consulting, Account Management, or a related field.
Experience leading and inspiring high-performing teams in a fast-paced environment.