Vice President of Product Management

About Eclatmax
Eclatmax is a learning, coaching and human capital solutions organisation serving corporate clients, business leaders and professionals. Its portfolio encompasses corporate training, executive coaching, business coaching and consulting, career services, and the Executive Concierge solution.
Role Overview
The Vice President – Product Management will lead the strategy, development, positioning and commercialisation of Eclatmax’s portfolio of solutions. The incumbent will convert client and market requirements into differentiated, scalable and commercially viable offerings across the organisation’s B2B and B2C segments.
This is a senior leadership role requiring a combination of product strategy, customer insight, commercial acumen, technology orientation and cross-functional execution.
Key Responsibilities
Product Strategy and Portfolio Management
1.Define and implement the overall product strategy and roadmap in alignment with Eclatmax’s business objectives.
2.Review the existing portfolio and identify opportunities to strengthen, consolidate, extend or reposition individual solutions.
3.Develop new products and service models based on emerging client requirements, market trends and competitive opportunities.
4.Establish clear value propositions, target customer segments, pricing structures and delivery models for each offering.
5.Maintain the appropriate balance between customised solutions and scalable, standardised products.
Product Development and Innovation
1.Lead the end-to-end product-development lifecycle, from opportunity identification and concept development to pilot implementation and commercial launch.
2.Translate customer challenges into structured product features, service components and delivery journeys.
3.Develop technology-enabled and AI-supported solutions that strengthen customer experience, operating efficiency and scalability.
4.Conduct pilots, gather feedback and refine solutions before wider market introduction.
5.Create appropriate product documentation, frameworks, workflows and quality standards.
Customer and Market Intelligence
1.Develop a deep understanding of Eclatmax’s corporate clients, business leaders and professional customers.
2.Conduct customer conversations, market assessments and competitor reviews to identify unmet requirements.
3.Analyse customer feedback, buying behaviour, service utilisation and outcomes to guide product decisions.
4.Monitor developments in learning and development, executive coaching, career services, human capital solutions and related sectors.
5.Identify potential partnerships, platforms and technologies that could enhance the portfolio.
Commercialisation and Growth
1.Work with the sales and marketing teams to develop product positioning, campaigns, presentations, proposals and sales-enablement material.
2.Recommend pricing, packaging, subscription and engagement models that balance customer value with commercial viability.
3.Support strategic client discussions and the development of customised solutions for high-value opportunities.
4.Monitor the product pipeline, conversion, revenue, profitability and customer-retention performance.
5.Identify cross-selling and up-selling opportunities across Eclatmax’s B2B and B2C customer base.
Cross-Functional Leadership
1.Collaborate with leadership, sales, marketing, operations, technology, trainers, coaches, consultants and external solution partners.
2.Establish clear ownership, milestones and governance mechanisms for product-development initiatives.
3.Ensure that product commitments are operationally feasible and supported by appropriate delivery capabilities.
4.Build and mentor a high-performing product team as the function expands.
5.Present product plans, commercial recommendations and performance updates to senior leadership.
Customer Experience and Quality
1.Design clear and consistent customer journeys across the product portfolio.
2.Establish service standards, feedback mechanisms and quality-assurance processes.
3.Monitor customer satisfaction, engagement, completion rates and measurable outcomes.
4.Identify delivery gaps and coordinate timely corrective action.
5.Ensure that all offerings reflect Eclatmax’s standards of professionalism, confidentiality and customer care.
Candidate Profile
1.Approximately 15 or more years of professional experience, including substantial experience in product management, product strategy, consulting, digital solutions or service innovation.
2.Demonstrated experience in developing and commercialising customer-focused products or services.
3.Experience in learning and development, human capital solutions, HR technology, executive education, coaching, professional services, career technology or a related sector would be advantageous.
4.Strong understanding of B2B and B2C customer journeys and commercial models.
5.Ability to work effectively in an entrepreneurial and evolving business environment.
6.Experience leading cross-functional teams and influencing senior stakeholders.
7.Familiarity with artificial intelligence, automation, customer relationship management platforms and digital product-development practices.
Core Competencies
1.Product vision and strategic thinking
2.Customer and market orientation
3.Commercial and financial acumen
4.Innovation and problem-solving
5.Technology and artificial-intelligence orientation
6.Stakeholder management and collaboration
7.Execution discipline and accountability
8.Data-informed decision-making
9.Leadership and team development
10.Executive communication and presentation
Key Performance Indicators
1.Revenue and profitability generated by the product portfolio
2.Successful introduction and adoption of new products
3.Lead-to-customer conversion and customer-retention rates
4.Customer satisfaction and product-engagement indicators
5.Product-development and launch timelines
6.Improvement in delivery efficiency and scalability
7.Cross-selling and up-selling performance
8.Achievement of agreed product-roadmap milestones
Reporting Relationship
The Vice President – Product Management will report to the Managing Director and work closely with the organisation’s business-development, marketing, delivery, operations and technology stakeholders.
Application Requirements
1.Interested candidates may submit their résumé together with a brief note describing:
2.Relevant product-development and commercialisation experience
3.Examples of products or services successfully launched or scaled
4.Experience with AI-enabled, learning, coaching, human capital or professional-services solutions
5.Current and expected compensation

Work arrangement
No