Guest Services Associate

Company Description Advace Scan Support Technology Pvt. Ltd. is a growing technology and services organization with a focus on delivering reliable support solutions to its clients. The company values professionalism, customer-centric service, and efficient operational processes. Team members are encouraged to contribute ideas, collaborate across functions, and uphold high service standards. The work environment emphasizes accountability, continuous improvement, and a commitment to quality in every interaction.
Role Description The Guest Services Associate is a full-time, on-site role based in Delhi, India. The associate will welcome and assist guests, handle inquiries in person and over the phone, and ensure a smooth and professional guest experience from arrival to departure. Daily responsibilities include managing reservations, maintaining guest records, coordinating with internal teams to resolve guest requests, and providing accurate information about services and procedures. The role also involves addressing customer concerns promptly, maintaining a neat and organized front office area, and following company policies and service standards consistently.
Qualifications
Strong guest-facing skills, including Guest Services and Guest Service experience.
Proven Customer Service abilities, with a focus on responsiveness and problem-solving.
Experience managing Reservations and related documentation with attention to detail.
Effective Communication skills, both verbal and written, with a polite and professional demeanor.
Ability to work on-site full-time in Delhi, India and collaborate with cross-functional teams.
Basic computer proficiency and familiarity with office or reservation software tools.
Prior experience in hospitality, front office operations, or a customer-facing role is an advantage.
Minimum high school diploma; a degree or certification in hospitality or a related field is preferred.

Work arrangement
No