Ecommerce Manager

About the Role
Almond Books is looking for an E-Commerce Manager to oversee our online B2C business across Amazon, Flipkart, WooCommerce and direct customer orders.
We are looking for someone with a strong can-do attitude who is proactive, dependable and comfortable working without micromanagement. You should be able to identify problems, take initiative and follow things through to completion.
This is a hands-on role covering e-commerce operations, marketplace growth, inventory, fulfilment and customer experience.
Key Responsibilities
E-Commerce & Marketplace Management
Own day-to-day operations across Amazon, Flipkart and WooCommerce
Create, update and optimise product listings, including titles, keywords, descriptions, attributes, variations and pricing
Work with our internal design team on listing images, infographics and enhanced content
Monitor sales, listing performance, stock, pricing, returns and customer feedback
Identify opportunities to improve visibility, conversion and online sales
Launch new products and ensure listings remain accurate and active
Amazon Seller Central & FBA
Manage Amazon FBA and FBM
Create FBA shipments and plan inventory replenishment
Monitor account health, suppressed listings, stranded inventory and marketplace notifications
Resolve catalogue and listing issues through Seller Support
Track inbound FBA shipments and resolve discrepancies
Manage returns, refunds and customer claims
Review marketplace fees, settlements and unusual deductions
Ensure products remain compliant with Amazon requirements
Orders, Fulfilment & Inventory
Manage orders from Amazon, Flipkart, WooCommerce and direct customers
Coordinate packing, invoicing, shipping labels, courier pickups and dispatch
Manage returns, replacements and delivery issues
Maintain accurate physical and system inventory
Monitor stock and plan replenishment before products run out
Coordinate reprints and purchase orders with printers/vendors
Check vendor invoices and coordinate payments internally
Maintain FBA and local warehouse stock
An office assistant will support physical packing and stock movement, but you will own the overall process.
Customer Support
Own B2C customer communication through:
Phone
Email
WhatsApp
Marketplace messages
Website enquiries
Handle product questions, order updates, complaints, returns, replacements and refunds promptly and professionally.
Internal Collaboration
Work closely with our B2B, design, accounts and operations teams, particularly for shared inventory, product launches, stock planning and customer requirements.
What We Are Looking For
Strong ownership and can-do attitude
Self-motivated and able to work without constant supervision
Proactive rather than waiting for instructions
Strong follow-through and accountability
Sincere, organised and dependable
Comfortable solving problems independently
Good attention to detail
Good written and spoken English
Comfortable working with numbers, spreadsheets and operational data
Able to handle multiple priorities without losing track of details
If something related to our B2C e-commerce business is not working, you should naturally feel responsible for finding out why and getting it fixed.
Qualifications & Experience
2+ years of hands-on experience in e-commerce, marketplace operations or online retail
Practical experience with Amazon Seller Central strongly preferred
Experience with listings, orders, inventory, returns and customer support
Working knowledge of Amazon FBA/FBM
Comfortable with Excel or Google Sheets
Experience with Flipkart, WooCommerce, shipping platforms or inventory systems is a plus
Bachelor’s degree preferred, but relevant hands-on experience matters more
Experience in publishing, books, education, D2C or consumer products is an advantage.
AI & Technology
We expect you to be comfortable using tools such as ChatGPT, Claude, Canva and other AI/software tools to work faster and better.
This could include:
Marketplace and competitor research
Keyword and listing optimisation
Analysing reviews and customer feedback
Creating content and design briefs
Working with data and reports
Automating repetitive tasks
Finding faster ways to solve operational problems
You do not need to know every tool already, but you should be comfortable learning and figuring things out.
What Success Looks Like
Orders go out correctly and on time. Customers get quick answers. Inventory stays accurate. FBA stock is replenished before it runs out. Listings stay active and optimised. Marketplace problems get resolved without repeated follow-ups. New products launch smoothly. Processes improve over time, and our online B2C sales continue to grow.
Office Location: Kandivali West, Opp. Railway Station
Office Timings: Mon-Sat, 9am-6pm
Salary: Rs. 25,000 - Rs. 30,000 per month

Work arrangement
No