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Description supplied by the original job listing.
Jio Is inviting application for the role Digital Repair Specialist
Requirements
Education: Diploma (Preferably in ECE/ Telecommunication/ IT/CS)
Experience : 1.5 - 4 years
Job Description:
1. Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs
2. Ensure availability and manage upgrades or terminations
3. Conduct initial training, reskilling, upskilling, and periodic, refresher programs
4. Deliver hands-on field training through OJTs
5. Track KPIs and performance metrics of partners and technicians
6. Take corrective actions based on evaluation outcomes
7. Guide and support issue resolution within TAT to ensure customer satisfaction
8. Conduct audits, inventory reconciliation and FTTx device inspections
9. Handle walk-in customer interactions, device repairs/swaps, CRM, entries, and software upgrades
10. Train and support extended service points
11. Travel to touchpoints as per requirement
12. Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates
Skill Set:
Handset repair skills
Knowledge of spares operations
Knowledge of CRM Systems
Technical knowledge and field team management skills
Customer Focus
Communication skills
Problem Solving skills
Work arrangement
No
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