ADMINISTRATOR L3

Job description:
Job Description
Role Purpose
The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.
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We are looking for a ServiceNow/SamPro Administrator/Specialist with strong administration, development, and support skills on ServiceNow SAM/HAM. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology.
RESPONSIBILITIES
Will be responsible to maintain and provide application support National Grid’s SamPro application
Creation/implementation/modification of ServiceNow SamPro components.
Maintain technical documentation and assist/participate in QA and user training activities where necessary
Understanding of the project delivery lifecycle and processes and their implementation.
Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs
etc.
Maintain end-to-end implementation of ServiceNow SAM Pro, including ongoing support of both UK and US instances.
Customize and configure ServiceNow SAM Pro to meet specific organizational needs as needed.
Develop and implement publisher-specific packs and plugins as needed for software
management as needed.
Manage and oversee the entitlement upload process for in-scope software publishers.
Perform regular reconciliation of deployment details received from integration sources.as needed.
Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and
integrations.
Maintain and update Wipro provided documentation, including technical specifications and user guides.
Provide training and support to end-users and ensure effective adoption of ServiceNow SAM
Pro as needed.
Be aware of ServiceNow SamPro updates to optimize the software asset management process.
Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of
software asset management processes.
Understand detailed requirements and own your code from design, implementation,
Solving complex problems in a highly dynamic and agile environment.
Having a strong focus on code quality and reusability.
REQUIRED QUALIFICATIONS:
B.E./B.Tech in Computer Engineering or MCA or an equivalent education.
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Mandatory Skills: ServiceNow - System Administration
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Experience: 3-5 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Work arrangement
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