Network Engineer L2

Job description:
Job Description
Network Engineer L2
Must have 4-7 years of expereince.
Primary Skills:
Sound knowledge of Routing & Switching
Should able to troubleshoot issues wrt.
Fortinet UTM Boxes, having SD WAN environment (Fortinet), & HP Switches
Experience in vlans, routing tables – BGP, VRRP, link aggr etc.
Experience with LAN/WAN/Wi-Fi, VLAN
Expertise of Fortinet Boxes & Hp Switches will be preferred.
Should able to do follow up with Vendor & able to drive issue
Good understanding on SD WAN Technology (Fortinet). IP-Sec, policy creation
Secondary Skills.
Product – Fortinet working knowledge
OEM Certification i.e. HP/ Fortinet is added advantage
CCNA / CCNP is desired
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Areas of responsibility
Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "
Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."
Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."
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Mandatory Skills: Network Data Admin
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Experience: 3-5 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Work arrangement
No