HR Service Delivery Team Lead (US BGV)

About Wells Fargo India & Philippines
Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.
About this role:
Wells Fargo is seeking an HR Service Delivery Consultant (HR Service Delivery Team Leader) for US Background Screening to be part of our HR Global Delivery Team. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
In this role, you will:
Participate in low to moderately complex initiatives and identify opportunity for process improvements across one or more HR service delivery area; products and processes may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
Participate in planning and analysis, quality, and process improvement initiatives
Review, analyze, and consult on basic business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium risk deliverables
Work on internal human resources information systems such as Workday, ServiceNow, and/or other specialized processes/tools within HR functional areas to assess challenges and improve operational and process efficiency
Participate in developing policies and procedures as well as implementation of best practices and initiatives
Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements leveraging thorough knowledge of products, processes, and standard resolutions for most service delivery issues
Collaborate and consult with functional colleagues, internal partners and stakeholders, including internal or external customers
Provide guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes
Required Qualifications:
2+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Education: Bachelor’s degree in HR, Business, or related field
Must have 2+ experience in background screening operations in a Team Leader capacity, including knowledge of US compliance regulations related to Background Screening
Experience supporting a manager and leading team activities.
Strong knowledge of employment and education verification processes.
Skills: Excellent English communication, analytical ability, proficiency in MS Office and HRIS tools (Workday preferred).
Preferred: Familiarity with global background screening vendor platforms.
Willing to work on night shift (8pm-5am Manila time)
Job Expectations:
Support the manager in the daily operations and team oversight of background screening process
Manage and monitor background screening workflows to ensure SLA compliance and accuracy
Oversee execution of controls and maintain documentation for audits and compliance reviews
Ensure adherence to FCRA guidelines, Fair Chance hiring laws, and Wells Fargo HR policies
Validate employment and education verifications for US-based candidates/employees
Collaborate with vendors and internal stakeholders to resolve discrepancies and system issues
Provide coaching and guidance to team members to maintain quality and compliance standards
Posting End Date:
14 Oct 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.